Quality and Claims Coordinator

Description
The Finished Vehicle Quality and Claims Coordinator is accountable for minimizing the occurrence of damage to finished vehicles throughout the transportation network and overseeing the collection of claims related to such incidents. This role requires close collaboration with Plant Quality, the Finished Vehicle Operations Team, and suppliers to accurately identify points of damage and implement effective preventive measures. Additionally, the coordinator will provide essential support to the third-party claims administrator, ensuring the prompt and efficient recovery of transportation-related claims for finished vehicles.
Responsibilities:

• Analyze data, supplier escalations, onsite audits, and cross-functional communications to identify recurring damage trends within the network.
• Investigate root causes of vehicle damage and work proactively with suppliers and Plant Quality teams to establish and monitor corrective actions.
• Serve as the primary escalation point for complex claims, aged claims, contractual clarifications, and other matters requiring support for the third-party claims administrator.
• Facilitate efficient claim recovery processes and ensure timely resolution of transportation claims.

Required Qualifications:

• 2+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, manufacturing, logistics or product development
• Ability to work in a fast-paced environment and meet deadlines.
• Good problem-solving, critical thinking and decision-making skills
• Highly comfortable working with data and analytics to enable decision making
• 5% Travel Domestically

Preferred Skills:

• Bachelor's degree in Business, Supply Chain, Finance, related field
• Previous experience with finished vehicle claims processes
• Previous experience with within the quality or damage prevention
• Knowledge of Finished Vehicle Logistics operations and primary modes of transportation (rail, haulaway and ocean)
• Understanding of key customer functions (VSSM and Order Fulfillment)

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
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