ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
Senior living is deeply underpenetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.
The QA Lead role is essential to our company’s product development and release process. We are looking for someone thorough and observant, with an eye for detail. They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers. The goal is to help preserve our reputation by ensuring that our products and services can drive sustainable growth.
We want to meet you if you enjoy leading a team, identifying bugs, and improving quality processes across software solutions.
While our headquarters is based in Wisconsin, we are open to remote candidates within the U.S.
- Lead the QA team on quality metrics and testing strategies for assigned projects, explaining each team member’s role and overseeing their work
- Understand customer needs and requirements to develop effective quality control processes
- Devise and review specifications for products or processes
- Create detailed, comprehensive, and well-structured test plans and test cases
- Design, develop, and execute automated tests using Selenium, Playwright, and other testing tools
- Define testing standards and strategies, establish formal QA processes, and establish and track metrics
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
- Identify, record, and document bugs in Jira and Xray
- Collaborate with development and product teams to ensure timely releases of quality software
- Manage development triage process for product bugs entered by the support team
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Stay up-to-date with new testing tools and test strategies, including suggesting tools for improving and upgrading automation capability
- Ensure the team is following compliance and security best practices, specifically, adhering to HIPAA regulations
- Bachelor’s degree in Computer Science or related field preferred
- 5+ years of experience in software testing and quality assurance
- 2+ years experience leading a QA team
- Has developed and implemented CI/CD testing in multiple projects
- Extensive knowledge of manual testing methodologies
- Extensive use of automation testing tools (e.g. Selenium, Playwright)
- Experience in writing clear, concise, and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus
- Experience mentoring or training team members required
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
