Public Sector Business Development Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary
The Public Sector Business Development Executive is a strategic, externally focused role responsible for identifying, creating, and expanding new revenue opportunities within an assigned solution category. This role partners closely with Sales and cross-functional teams to shape market strategy, build executive-level relationships, and drive measurable revenue growth in the Sales organization, particularly U.S. Government and public sector stakeholders. At Genesys, we are transforming how organizations connect with their customers through empathy, innovation, and AI-powered experiences. 

Key Responsibilities

• Identify, develop, and execute new business opportunities aligned to the assigned solution category and overall company strategy

• Build and maintain trusted, executive-level relationships with U.S. Government and public sector stakeholders

• Establish and grow strategic partnerships that accelerate market entry, adoption, and revenue growth

• Collaborate closely with Sales teams to align go-to-market strategies, support pipeline development, and drive successful deal execution

• Shape and influence solution positioning based on customer needs, regulatory considerations, market trends, and competitive dynamics

• Represent Genesys in customer meetings, partner engagements, industry conferences, and relevant public sector events

• Track, forecast, and report on opportunity progress, pipeline health, and revenue impact

• Act as a market and solution expert, sharing insights and recommendations with internal stakeholders to inform strategy and execution

Qualifications and Experience

• Proven experience (12+ years) in senior business development, strategic partnerships, or enterprise sales roles

• Demonstrated success driving revenue through complex, multi-stakeholder, and consultative engagements

• Strong experience working with U.S. Government or public sector customers, including procurement and contracting environments

• Ability to build credibility and influence at the executive level, both internally and externally

• Strategic mindset combined with a hands-on, results-driven approach

• Excellent communication, negotiation, and presentation skills

• Comfortable operating in a fast-paced, matrixed organization with multiple priorities

Travel Requirements

Regular travel within the United States is expected to support customer engagement, partner collaboration, and participation in industry events.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.