PSO Technical Project Manager

What You Can Expect

About the Team

We deliver complex contact center solutions for enterprise customers globally. Our team collaborates across Professional Services, Sales, Product, and Engineering to execute strategic implementations. We exist to ensure customers achieve measurable business outcomes through seamless technology adoption.

Responsibilities

• Leading multiple concurrent enterprise contact center rollouts across discovery, design, deployment, go-live, and stabilization phases

• Managing project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners

• Coordinating with Professional Services, Sales, Product, Engineering, and Customer Success to ensure alignment and delivery excellence

• Ensure adherence to Statements of Work, delivery assumptions, and contractual milestones, including support for milestone-based billing, revenue forecasting, and backlog accuracy.

• Establishing and maintaining detailed project plans, milestones, and dependency tracking across ZCX and adjacent CX products (e.g., WFM, QM, AI-driven virtual agents).

• Tracking milestone-based billing, revenue forecasting, and contractual deliverables to support financial accuracy and customer commitments

• Driving continuous improvement of delivery playbooks, standards, and scalable execution models through partnership with internal leaders

• Applying risk and issue management practices including proactive identification, escalation, and mitigation across project workstreams

What We're Looking For

• Demonstrate 7+ years managing complex technology projects in SaaS or cloud-based environments

• Bring 3+ years delivering customer-facing implementations within a Professional Services organization

• Hands-on experience managing the rollout of contact center platforms across multiple enterprise customers.

• Manage milestone-based delivery and billable revenue forecasting, tracking earned revenue against contractual commitments

• Demonstrate experience with risk and issue management, including proactive identification, escalation, and mitigation across project workstreams.

• Communicate clearly with technical teams and executive stakeholders in cross-functional, delivery-oriented environments

• Have exposure to AI-driven CX technologies such as chatbots, virtual agents, conversational AI, or automation platforms.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.