The PROvider Specialist supports performance-related discussions with service providers, prepares materials for reviews, tracks action items, and communicates effectively with stakeholders, requiring knowledge of relevant systems and tools.
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined PROvider Management model. This includes conducting business, and other performance related business discussions with Independent Service PROviders. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to PROviders and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, and tracking and following-up on required action plans. The PROvider Specialist will need to have foundational knowledge of PowerBI, SPM, IMS, performance reporting, phone and computer systems and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
- Works within system-based work queue to identify activities ready for review.
- Prepares for business reviews ahead of scheduled dates for reviewing performance reporting
- Compile and review materials needed to prepare for PROvider business reviews
- Communicates with Independent Service PROviders ahead of schedule business reviews
- Organizes and sends out invitations and the required documents to PROviders and Stakeholders
- Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders
- Tracks and follows-up on activities requiring actions
- Draws from experience supporting the program to offer ways to improve the PROvider experience.
- Being friendly and professional in engaging PROviders.
- Keeps all reporting, packets and files organized and accessible
- Leads business reviews by discussing PROvider performance metrics, feedback, and other relevant business topics
- Execute daily and weekly assigned job duties
Minimum Qualifications
- High school diploma or GED General Education or equivalent years of experience in lieu of education requirement, if applicable
- Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment.
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferred Skills/Education
- Other Associates or Bachelor's Degree in a related field
- Experience in remodeling or construction industry Lowe's store experience
- Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel and MS Outlook.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe’s Mooresville, North Carolina, USA Office
The Mooresville/Lake Norman/Davidson area is one of the most desirable suburbs in all of North Carolina. It's easy to see why - live the lake life, be a foodie, hit the trails and know you're surrounded by some of the best schools in the state. The secret is out – this is a great place to live.
Lowe’s Charlotte, North Carolina, USA Office
Charlotte is one of the fastest-growing tech hubs in the U.S., and we're leading the charge. Our 25-story Tech Hub is where the future of retail is born. This space is designed to inspire, and you’re just a few steps away from some of the best restaurants in town.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
