The PROvider Specialist manages Provider discussions, prepares reports for reviews, and tracks performance metrics, ensuring organized communication with Independent Service Providers.
Expand your career possibilities.
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined Provider Management model. This includes conducting business and other performance-related business discussions with Independent Service Providers. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to Providers and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, tracking, and following up on required action plans. The PROvider Specialist will need to have foundational knowledge of Power BI, SPM, IMS, performance reporting, phone and computer systems, and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful, the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
Required Qualifications
Preferred Skills/Education
Benefits
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined Provider Management model. This includes conducting business and other performance-related business discussions with Independent Service Providers. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to Providers and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, tracking, and following up on required action plans. The PROvider Specialist will need to have foundational knowledge of Power BI, SPM, IMS, performance reporting, phone and computer systems, and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful, the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
- Works within the system-based work queue to identify activities ready for review.
- Prepares for business reviews ahead of scheduled dates for reviewing performance reporting
- Compile and review materials needed to prepare for PROvider business reviews
- Communicates with Independent Service Providers ahead of schedule business reviews
- Organizes and sends out invitations and the required documents to PROviders and Stakeholders
- Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders
- Tracks and follows up on activities requiring actions
- Draws from experience supporting the program to offer ways to improve the Provider experience.
- Being friendly and professional in engaging PROviders.
- Keeps all reporting, packets, and files organized and accessible
- Leads business reviews by discussing Provider performance metrics, feedback, and other relevant business topics
- Execute daily and weekly assigned job duties
Required Qualifications
- High school diploma or GED, General Education, or equivalent years of experience in lieu of education requirement, if applicable
- Up to 1 Year Experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferred Skills/Education
- Other Associates or a Bachelor's Degree in a related field
- Experience in the remodeling or construction industry, Lowe's store experience
- Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, and MS Outlook.
Benefits
- 401 (k) with up to 4.25% match
- Discounted Employee Stock Purchase Plan (15% discount on strike price)
- Tuition-Free Education
- 10-week Maternity/Parental Leave
- 10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Top Skills
CRM
Ims
Excel
Ms Outlook
Ms Word
Power BI
Spm
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
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