Project Manager

Summary:

The Project Manager is responsible for leading the planning, execution, and delivery of small to medium-sized projects that support organizational goals. This role manages cross-functional teams, drives project timelines, and ensures deliverables meet quality, scope, and budget expectations. The Project Manager serves as the primary point of contact for stakeholders, proactively identifying risks and ensuring smooth communication throughout the project lifecycle. This position is ideal for someone who has foundational project experience and is ready to take full ownership of project delivery.

Role and Responsibilities

Client Delivery

• Participate in client-facing delivery discussions during implementation phases
• Lead kickoff sessions, milestone checkpoints, and readiness reviews
• Lead end-to-end delivery of assigned projects, ensuring alignment with scope, timeline, and budget
• Develop and maintain project plans, schedules, resource allocations, and status reports
• Review statements of work for accuracy and clarification of work efforts
• Facilitate project meetings, document decisions, and track action items, and dependencies
• Manage stakeholder expectations and maintain clear, consistent communication, ensuring customer satisfaction
• Identify, assess, document and mitigate project risks and issues; escalate issues internally as warranted
• Coordinate cross-functional teams to ensure timely execution of tasks
• Monitor project performance and implement corrective actions when needed
Capacity & Financial Management
• Reinforce delivery expectations and scope boundaries established in approved SOWs
• Ensure delivery communications remain aligned with implementation commitments
• Track planned versus actual effort and highlight delivery variances
• Provide visibility into budget consumption and margin performance during implementation
• Partner with Finance and Delivery leadership to assess forecast impacts and mitigation options
• Escalate risks to budget, margin, or capacity in a timely and structured manner
Transition Readiness
• Coordinate implementation closeout and transition readiness activities
• Ensure required documentation, access, and knowledge artifacts are completed
• Support defined post-go-live stabilization activities as outlined in implementation scope
• Confirm delivery completion prior to formal handoff
PMO Standards
• Review of deliverables and work product to ensure quality assurance
• Ensure adherence to company policy, procedures as well as PMO standards, methodologies, and documentation requirements
• Support continuous improvement initiatives within the PMO

Qualification & Education Requirements

·   Bachelor’s degree in business / IT or related field or equivalent work experience required

·   4-7 years of experience

·   Strong working knowledge of Smartsheet, including dashboards, templates, reporting and automation; Smartsheet certification required.

·   Demonstrated application of project management methodologies and tools; proficiency in Smartsheet across full client project lifecycle required

·   Proven experience managing multiple concurrent projects and leading client projects while delivering expected results

·   Effective communication and interpersonal skills (listening, written and verbal communication) with proven ability to build and maintain effective client and colleague relationships at all levels of the organization

·   Experience in external consulting, customer success or technical support roles

·   Highly collaborative team player with track record of stepping up to challenges and ensuring success is shared

·   Ability to thrive in a dynamic environment, adapt quickly to shifting priorities, managing ambiguity, cutting through noise to focus on priorities and delivering results under pressure

Preferred Skills

·   PMP Certification

·   Change management certification (i.e. Prosci, Change Management Institute)

·   Knowledge of accounting or finance software packages preferably Deltek Costpoint, Integrify, UltiPro, NetSuite, Adaptive or IBM Cognos products.

EOE M/F/D/V