About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
LogicMonitor is seeking a Professional Services Project Manager to lead the successful delivery of customer engagements by owning the end-to-end execution of LogicMonitor implementations—ensuring they are completed on time, within scope, and on budget. In this role, you will oversee multiple concurrent projects, ranging from standard implementations to complex enterprise deployments with custom components, while partnering closely with customers and cross-functional teams to maximize business value. As LogicMonitor continues to innovate through Edwin AI and AI-driven operational capabilities, experience with AI technologies, generative AI, or AI-enabled business processes is considered a plus.
As the accountable owner of each project's success, you will drive execution with confidence—developing project plans, aligning stakeholders, proactively managing risks, and ensuring measurable value is delivered to both the customer and LogicMonitor. This role offers the opportunity to make a lasting impact by championing operational excellence, advancing project delivery across a dynamic and growing organization, and helping customers realize the benefits of modern observability and AI-powered operations.
Here's a closer look at this key role:
Strategic Planning & Execution – Guide customers through the implementation journey by developing and managing project plans that align with customer objectives, technical requirements, and business goals.
Project Coordination & Governance – Establish project structure, facilitate collaboration across customer and internal teams, and maintain clear communication throughout the project lifecycle, including interactions with executive and technical stakeholders.
Stakeholder Management & Customer Advisory – Build trusted relationships with customers by providing proactive guidance, facilitating decision-making, managing expectations, and helping customers navigate risks and dependencies.
Delivery Management – Coordinate and oversee project milestones, ensuring adherence to scope, timeline, and budget while identifying and addressing risks, issues, and blockers.
Cross-functional Collaboration – Partner closely with Sales, Customer Success, Support, Solutions Engineering, and Professional Services delivery teams to ensure successful customer outcomes and a seamless customer experience.
Operational Excellence – Contribute to the ongoing improvement of project delivery methodologies, tools, processes, and best practices to drive greater consistency, efficiency, and customer satisfaction.
2–4 years of experience managing software, SaaS, infrastructure monitoring, observability, IT operations, or enterprise technology projects, preferably within a customer-facing implementation or professional services environment.
Working knowledge of project management principles, methodologies, tools, and best practices, with demonstrated experience managing project scope, schedules, risks, and dependencies.
Strong communication, organization, and stakeholder management skills, with the ability to effectively engage technical and business audiences, including customer stakeholders and cross-functional teams.
Proven ability to manage multiple priorities, navigate complex customer environments, proactively address challenges, and drive projects to successful outcomes.
Familiarity with modern collaboration and project management tools such as Slack, Zoom, Confluence, Mavenlink, or similar platforms.
Demonstrates accountability, professionalism, strong attention to detail, and a customer-focused, service-oriented mindset.
Exposure to Artificial Intelligence (AI), Generative AI, AI-assisted workflows, AI-powered operational platforms, or AIOps concepts is highly desirable. Familiarity with LogicMonitor's Edwin AI capabilities and the application of AI to improve operational efficiency, observability, and customer outcomes is a plus.
PMP, CAPM, CSM (Certified Scrum Master), or equivalent project management certifications are preferred but not required.
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 17/08/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Similar Jobs at LogicMonitor
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
