ServiceNow Project Manager - Managed Services

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

We are seeking a ServiceNow Project Manager - Managed Services who will manage multiple small to medium sized managed services projects. The Project Manager is responsible for leading project crews to deliver projects on time and on budget with exceptional customer satisfaction.

Your Impact

• Lead daily activities of client engagement, including triaging cases for prioritization, assignment and resolution. Maintain project records for assigned clients including RIDAC, CSAT status, Deployment records, resource plans, and weekly status reports within ServiceNow.
• Ensure adherence to customer SLAs for incident/problem support and enhancements
• Coordinate with internal crew members to provide solutions promptly
• Understand client’s desired outcomes and expectations to ensure alignment to the Managed Services deliverables
• Drive on-time and on-budget delivery of project from Initiate to Close
• Facilitate crew and customer meetings
• Determine communication plans
• Develop and manage project schedules
• Manage project budgets and forecasts
• Identify and manage risk and issues, including escalations
• Create project status reports
• Ensure adherence to NewRocket delivery methodology, including project controls
• Manage customer relationships with high integrity and professionalism
• Manage project scope and identify need for and develop change orders

Your Experience

• 5-10 years of business-related experience, with a minimum of 3 years in technology Project/Program management, with highly desired Agile Project Management principles and experience.
• Strong understanding of project management principles, including project financials
• Strong written and verbal communication skills
• Strong relationship facilitation, and conflict-resolution skills
• Proficient in Microsoft Projects
• Highly organized with keen attention to detail
• Ability to manage multiple concurrent projects for different clients
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Broad understanding of the ServiceNow Domain areas preferred

Education & Certification Requirements:

• Bachelor's degree in Business Management or related field
• PMP certification
• Agile/SCRUM certifications preferred
• ServiceNow experience preferred.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf