Project Manager - Customers & Services

Job Title: Project Manager - Customers & Services

About Torq: Torq is your security product’s favorite security product. Our enterprise-grade security hyperautomation platform unifies and automates the entire security infrastructure to deliver unparalleled protection and productivity. Torq drives maximum value and efficiency from existing security investments, supercharging security teams across the Fortune 500 with powerful, easy-to-use no-code, low-code, and full-code workflows that reduce manual tasks, freeing security professionals to focus on higher-value strategic activities.

There’s electricity in the air at Torq. We’re a dynamic, highly motivated team of go-getters. Every one of us is inspired to propel our customer and partner ecosystem to new heights through hyperautomation. We’re always looking for amazing people across every discipline to join Torq.

Torq is a fast-growing cybersecurity company with 500% growth in customers and 300% revenue growth since 2023. Torq is looking for an experienced Project Manager to join our growing Customer Organization. This role will report into the Customer Org PMO group.

Key Responsibilities:

• Lead and drive the planning, execution, and delivery of Torq services to achieve strategic goals and milestones internally and externally.
• Collaborate with our PS, CSE, and CSM teams to monitor and address customer requirements, requests, and deliverables.
• Define project goals, scope, and objectives, ensuring alignment with customer needs and organizational strategy.
• Communicate program status, risks, and opportunities to senior leadership and stakeholders, providing regular updates on program progress and key performance indicators (KPIs).
• Manage program budgets, ensuring efficient utilization of financial resources.
• Standardize project documentation in collaboration with other teams, evolving processes as needed to meet business requirements.

Qualifications:

• 5+ years of experience in managing technical projects or consulting roles within the cybersecurity space.
• Strong written and oral communication skills, with the confidence and ability to create, structure, and present messages to senior audiences.
• Strong organizational and time management skills, capable of juggling competing priorities while working with multiple strategic opportunities and customers.
• Demonstrated leadership abilities; tactful and effective in various situations.
• Experience with project management tools such as Jira, Notion, or PSA tools.

Preferred Qualifications:

• Relevant certifications (e.g., CISSP, CISM, PMP).
• Experience managing PS/CS SOAR projects.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.