Project Manager (Customer Facing) - Remote

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Opportunity 

This role is responsible for the overall planning, directing, and coordination of project activities and resources for assigned Public Safety Software projects to ensure they are completed on time and within budget. This role also serves as the primary contact for our clients throughout their software implementation projects. These projects may involve implementing a combination of software, hardware, and services for an organization. This role is responsible for successfully managing interactions between different internal departments and clients and vendors to fulfill our contractual obligations. The work performed in this role will directly impact the team's productivity, effectiveness, and overall customer satisfaction.

Job Duties Include:

• Initiates, plans, executes, controls, and closes projects.
• Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project.
• Subject-matter expert knowledge of the implementation process and contractual language.
• Acts as a mentor to the PM team and helps train new hires.
• Leads technical discussions between product and operations on process improvement for specific modules.
• Drives and refines the process.
• Works on the most challenging and large-scale projects with minimal supervision.
• Works independently or in a team environment and shares knowledge with others.
• Displays good communication skills with a customer service focus.
• Comfortably and effectively presents to audiences of various sizes.
• Manages a strategic portfolio including high revenue engagements with little to no supervision.
• Maintains current and identify new professional services tools and/or software to increase productivity.
• May lead large group meetings on process and product.
• May lead weekly team meetings and provide weekly status notes
• May communicate and review work assignments with the team.
• May work with team members to proactively avoid repeat problems for future implementations.
• May create weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete.
• May create forecasts of revenue for projects.
• Performs all other duties as assigned

Requirements:

• B.A. or B.S. Degree in related area
• 2+ years of experience in customer facing Project Management
• Experience with project management and implementation processes and methodologies (including but not limited to PMBOK and SCRUM)
• Experience in managing complex teams and clients while mentoring and driving seamless collaboration
• Must have a proven track record contributing, creating, and implementing project management processes and methodologies
• Must have experience and proficiency in deploying, configuring, and/or managing various PM tools for the management of schedules, milestones, risks, issues, forecasts, and revenue

CJIS Clearance 

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.