Project Administrator

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

This position is designated as work-from-home.

Description: 

• We are seeking a mid-level System Administrator to provide operational and administrative support for a federal government application. This role is focused on administering the application through its web-based interface and supporting end users. The successful candidate will serve as the primary liaison between users, government stakeholders, and the technical teams supporting the software development and cybersecurity support for the application. 

Essential Functions & Duties:

• Perform day-to-day administrative functions within the application’s web-based interface, including user management, configuration and maintenance of application and user settings, and operational workflows
• Monitor application operations to identify issues requiring escalation or vendor support
• Develop familiarity with program-specific business processes and operational workflows to effectively support users and government stakeholders
• Coordinate with the application development vendor regarding releases, patches, defects, and planned enhancements
• Track development and release cycles, review release notes, and communicate impacts to stakeholders
• Participate in User Acceptance Testing (UAT) activities to validate functionality and identify defects prior to production deployment
• Analyze release impacts and assist with operational readiness activities related to deployments and system changes
• Support Risk Management Framework (RMF) activities through documentation and tracking efforts
• Maintain and update Plans of Actions and Milestones (POA&Ms), including tracking remediation milestones, compliance activities, and vulnerability status across technical teams and program stakeholders
• Support preparation and maintenance of compliance documentation, status reporting, and accreditation artifacts, as required
• Operate and manage Tier I help desk support of application users
• Receive, triage, prioritize, and resolve user support requests in a timely manner
• Analyze user-reported issues to determine root cause, business impact, and appropriate resolution path
• Escalate complex or technical issues to external technical and software vendors
• Maintain detailed and accurate ticket documentation and status updates
• Demonstrate sound judgement in prioritizing issues based on operational impact, urgency, and customer requirements
• Communicate professionally and effectively with application users, government leads, and senior stakeholders
• Serve as a communication interface between the program, users, and external stakeholders
• Respond to and manage user communications through the help desk and other support channels
• Coordinate directly with federal project leads and customer organizations regarding operational issues, priorities, release impacts, and support activities
• Demonstrate sufficient communication polish to professionally represent the program in meetings, status reports, stakeholder engagements, and customer interactions
• Provide clear written and verbal updates regarding incidents, outages, release activities, operational metrics, and support trends
• Prepare briefings, reports, correspondence, and other customer-facing communications, as required
• Develop and maintain functional expertise in the program’s mission, operational environment, and application workflows
• Demonstrate a strong learning mindset and the ability to quickly absorb project-specific processes, terminology, and requirements
• Support ad-hoc operational and technical projects, including reporting, data analysis, documentation development, and process improvement initiatives 
• Assist with the preparation of technical reports, metrics, dashboards, status updates, and other program support artifacts, as required
• Support evolving program priorities and operational requirements in a dynamic customer environment

Skills, Qualifications and Certifications of Best Candidates:

• Experience supporting operational reporting, metrics tracking, or customer-facing program management activities 
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously
• Ability to work independently while coordinating effectively across technical and non-technical teams

Citizenship or Work Authorization Required:

• US citizen
• Ability to obtain and maintain Federal Government Position of Trust
• Must pass a background investigation.
  

Preferred Education & Experience: Commensurate experience and education.

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current pay range is: $74,000-$100,000

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline and termination.