Research Operations Coordinator - UX

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

 What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

 We are looking for a Program Manager to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers. 

As a Research Operations Coordinator, you will play a critical role in supporting and enabling user research activities. You’ll provide both reactive and proactive support—ensuring that researchers can quickly resolve immediate needs while also driving scalable improvements to processes, documentation, and training. You’ll serve as the key connection point for research tools and participant panels, managing logistics, optimizing communication, and helping expand recruiting channels. Success in this role requires strong organizational skills, adaptability to new tools and processes, and the ability to communicate effectively with diverse stakeholders. This position offers the opportunity to work at the intersection of UX research, marketing, and operations—making a direct impact on how user feedback informs product design and strategy.

• Act as the primary point of contact for all third-party research software suppliers.

• Support researcher onboarding and offboarding, including management of tool and software access.

• Monitor research account balances and communicate renewal needs and cost-management strategies.

• Distribute research opportunities to participant panels in collaboration with researchers, optimizing marketing content for engagement.

• Support and grow the participant panel through template creation, community engagement, and outreach activities.

• Serve as the subject matter expert in participant recruiting processes, becoming the go-to resource for support and questions.

• Generate regular reports on tool usage and participant panel activity.

• Identify gaps in process documentation, validate correct information, and update accordingly.

• Develop scalable training materials for both researcher and non-researcher audiences on UX research processes.

• Identify and pursue additional recruiting sources and targeted user profiles to expand participant panels.

• Contribute to long-term enablement initiatives while providing rapid, responsive support to researchers.

• 2–4 years of overall professional experience (or equivalent).

• 1–3 years of relevant experience in UX research operations, marketing, or project/program management.

• Minimum 2+ years of project management experience (task breakdown, scheduling, work tracking—ideally with Azure DevOps or equivalent tools).

• Minimum 2+ years of experience with SharePoint authoring (WYSIWYG editing, Communication Sites).

• Minimum 2+ years of persuasive writing experience (e.g., email marketing, participant recruitment).

• Strong communication skills (verbal and written).

• Excellent time management, accountability, and follow-through.

• Ability to problem solve independently while managing multiple competing priorities.

• Self-motivated with a strong focus on process, documentation, and continuous improvement.

• Must be adaptable and able to quickly learn new tools (up to 7 research software platforms during onboarding).

• Must be responsive during core working hours.

• Familiarity with UX research methods (participant profiles, customer journeys).

• Experience with instructional design or creating eLearning content.

• Understanding of data privacy regulations (e.g., GDPR, CCPA).

• Exposure to tools such as UserTesting, Respondent, Qualtrics, or similar UX research platforms.

• Experience in creating or improving participant engagement strategies.

• Knowledge of M365 ecosystem (Teams, Power BI, SharePoint).

• Background in customer-facing roles, marketing, or community management.

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $80,000 to $85,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

 
Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote