Program Manager

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are seeking a highly skilled and dynamic Program Manager to lead and coordinate key product go-to-market (GTM) initiatives.This role is critical in shaping and executing strategies that align product development, business operations, and customer success to drive market impact. The ideal candidate will bridge product management, strategy execution, and cross-functional collaboration skills to the table to ensure seamless delivery of our business goals.

What You'll Do

• Program Management
• Lead end-to-end delivery of cross-functional GTM initiatives, managing risks, business requirements, dependencies, and stakeholder expectations.
• Oversee readiness plans, ensuring flawless execution and customer/partner experiences.
• Facilitate cross-functional interlocks and manage the rhythm of the business with calendars, checkpoints, and status updates.
• Create and monitor execution roadmaps, tracking success metrics and providing analytical insights into financial and business performance.
• Data-Driven Insights
• Analyze data to guide decision-making, track KPIs, and communicate results to leadership.
• Define and measure success metrics for GTM efforts.
• Go-to-Market Leadership
• Partner with product management to craft offers with high commercial relevance, differentiation, and customer loyalty.
• Partner with product management to design GTM blueprints for various consumption models, including as-a-Service and cloud-native solutions.
• Build feedback loops between Business Units (BUs), customers, sales, and partners to optimize GTM success.
• Cross-Functional Collaboration & Change Management
• Work with product managers, marketing, sales, R&D, and customer success to ensure alignment and smooth execution.
• Lead organizational change management activities tied to strategy and GTM programs.
• Establish an environment of trust and innovation to navigate complexities effectively.

Who You Are

• Strategic Thinker: Able to turn abstract ideas into concrete plans and drive long-term goals while keeping teams focused.
• Collaborative Leader: Skilled at building trust and influencing stakeholders at all levels in both direct and matrixed environments.
• Clear Communicator: Capable of distilling complex concepts into concise, actionable insights for diverse audiences.
• Organized & Adaptable: Comfortable juggling multiple programs, anticipating risks, and adjusting to dynamic environments.
• Data-Driven Decision Maker: Committed to using insights and metrics to inform strategy, track progress, and identify opportunities for improvement.

Qualifications 

• 8+ years of experience in program management or product management, preferably with GTM and cloud-based offerings.
• Proven track record of leading cross-functional initiatives and influencing senior leadership.
• Familiarity with networking, security, and cloud technologies; technical acumen is a plus.
• Proficiency in tools such as Jira, Confluence, Aha!, and data analysis/reporting platforms.
• Familiarity with Cisco Product Development Lifecycle is a plus.
• MBA or equivalent experience preferred.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

107,300 - 141,500 USD

Message to applicants applying to work in the U.S. and/or Canada: 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.