The Program Design & Contracts Manager will enhance client onboarding, ensure contract compliance, and maintain communication across teams. This role demands strong organizational skills and client-focused service.
The Opportunity:
Facility Optimization Solutions, LLC (FOS), a subsidiary of CannonDesign, is looking for an experienced and highly organized Program Design & Contracts Manager with a passion for creating exceptional client experiences and ensuring rigorous contract compliance. The Program Design & Contracts Manager is the driving force behind establishing a seamless client onboarding process that inspires trust in Simplebid®, our proprietary Job Order Contracting (JOC) software. This role requires attention to detail and compliance expertise to ensure all contracts align with National, State, and local laws. Moreover, the ability to facilitate a smooth transition to our Operations team and maintain a well-structured calendar will play a critical role in achieving ongoing client success. This position may be filled anywhere in the United States. Preference may be given to candidates that can work in one of the CannonDesign locations.
Position Responsibilities:
Crafting an Exceptional Onboarding Experience
- Develop and continually refine the client onboarding experience to make this process not just efficient but replicable, building trust and confidence in the services Simplebid provides.
- Establish and maintain consistent communication with our various in-house teams. Ensuring alignment and collaboration among teams is crucial to delivering a seamless onboarding experience.
- Collaborate closely with our legal department, responsible for ensuring that all contracts adhere to National, State, and local laws. Diligence in this area is essential to protect the interests of both our clients and Simplebid.
- Facilitate a smooth transition for clients to our Operations team.
- Responsible to ensure that clients continue to experience high level of service and satisfaction.
- Maintain a comprehensive calendar to stay ahead of client needs and ensure we are well-prepared for bidding on new contracts
- Creation of a global calendar that incorporates each client's unique bidding cycles and tracks contract renewal dates.
Required skills and experience:
- Minimum 8+ years of related experience.
- Bachelor's degree preferred, but not required.
- Job Order Contracting experience preferred.
- Kaizen approach to continuous improvement.
- Must have with strong organizational and project management skills.
- Exceptional attention to detail.
- Effective communication and collaboration abilities.
- Knowledge of contract compliance and legal requirements.
- Proficiency in calendar management and scheduling.
- A track record of creating outstanding client experiences.
- The ability to align and coordinate diverse teams to work cohesively.
- Proficiency in Microsoft Office Suite (Teams, PowerPoint, Word, Excel, Outlook, Visio, and Project) required.
- Experience with Deltek, Dropbox, and Salesforce preferred.
Benefits of Working at FOS:
- Flexible work schedule and work from home options
- Competitive benefits package
- Generous paid time off policy
- An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals
- Coaching with leadership that enables professional growth for future career pathing
- The opportunity to work for a growing team with proven success
FOS is a multidisciplinary professional services and software consultancy founded on the core value that clients are our most important partners. FOS began with a good idea – seeing the need to help facility managers identify what they own, the condition of their facility, and how best to use this data for future capital planning. FOS started as a small operation in 2009 and has grown into a major, multi-office practice that is ranked #1 world-wide for facility-related services by World Architecture 100.
The salary range for this position is $92,200 to $115,200 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Please note that candidates can only apply to our positions on our company Careers site. It is not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required time frames and adhere to our internal policies and our Code of Conduct.
Facility Optimization Solutions LLC. and CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
Top Skills
Deltek
Dropbox
Excel
Microsoft Office Suite
Outlook
PowerPoint
Project
Salesforce
Teams
Visio
Word
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