The role involves assisting users with product-related inquiries, conducting training sessions, gathering feedback, and maintaining support resources.
Description: Acts as a bridge between the end-user and the product team, focusing on usability and feature education.
Responsibilities:
Monitor the customer support queue for "how-to" questions and platform navigation help.
Conduct webinars and live training sessions for new platform features.
Gather user requirements for new tools or visualization dashboards.
Maintain the customer-facing Help Center and FAQ database.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
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