Product Production Support

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Team Overview: 
Enterprise Independent Testing (EIT) is a sub-line of business within Global Risk Management (GRM). EIT is responsible for developing consistent and coherent analytical tools and tests for effective risk and capital measurement, management, and reporting across Bank of America. EIT partners with the Lines of Business and Enterprise function to ensure the capabilities it builds address both internal and regulatory requirements and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, EIT drives innovation, process improvement, and automation.
EIT is transforming the way testing is built and executed through digital transformation, automation, and cutting-edge artificial intelligence and natural language processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia, and Latin America, as well as Global Business Services (GBS) associates.
 

Job Description:
Enterprise Independent Testing (EIT) has established itself as the enterprise utility for testing all end-to-end processes on behalf of the Second Line of Defense, Frontline Units (FLUs), and Control Functions (CFs), enabling more efficient and effective testing.
Production support specialist ensures the stability and continuous operation of live test production environment. Responsibilities include resolving incidents, monitoring system health, password management, and performing root cause analysis (RCA) to prevent repeat issues.  
This role is responsible for developing capabilities such as models, analytical tools, and testing scripts that provide timely, actionable insights into the operational health of Bank of America’s processes. Key responsibilities include working with process owners to understand data, process flows, and controls; identifying risks; and designing effective testing and monitoring. Job expectations include creating methodologies to evaluate process and control effectiveness and compliance with laws, rules, and policies.
 

Responsibilities:

• Embodies EIT core skills: critical thinking, decisiveness, enterprise mindset, proactivity, project management, risk management, adaptability, collaboration, customer and client focus, effective written and verbal communication, and control rigor and discipline

• Partners effectively with process and data owners in the FLUs/CFs, risk managers, Global Compliance Operational Risk (GCOR), and various teams within EIT that provide operational, data sourcing, and technology infrastructure support. Methodology outputs are used to drive process improvements and timely detection and reporting of errors

• Uses methodology outputs, including analytical tools and testing scripts, to drive process improvements and timely detection of errors

• Communicates effectively to explain the rationale, methodology details, and results to a broad set of audiences, including key senior stakeholders across the Bank, auditors, and regulators

• Applies experience in process and operational excellence

Required Education & Experience:

• Bachelor’s degree or above in fields including, but not limited to, Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience

Required Skills:

• Understanding of SAS programming (ability to interpret SAS logs)

• Strong experience with UNIX/Linux environments

• Experience supporting batch processes (Autosys or similar scheduler)

• Ability to troubleshoot and debug production issues

• SQL experience (preferred)

• Process Design: Ability to understand how work is executed within an organization, evaluate efficiencies, and identify areas for overall process improvement and growth

• Test Development: Ability to design and document tests used to measure the effectiveness of the Bank’s processes and controls, as well as adherence to applicable laws, rules, regulations, and internal policies and procedures

• Test Reporting: Ability to produce testing results, reporting, and data-driven insights for the test inventory

• Test Development Life Cycle: Understands the end-to-end test development life cycle, from test request to development, execution, and dissemination of results. Collaborates with cross-functional teams to meet testing objectives

• Programming Languages: Strong computational programming skills using programming languages or scripts such as Spark, R, C, Java, YAML, and others

• Python: Strong programming skills using Python and its packages

• Software Engineering: Understands the software engineering life cycle and can apply it to daily coding activities

• Database Administration: Experience developing and maintaining complex databases and data sets

• Automation: Ability to design, deploy, and refine predictive programming algorithms to minimize repetitive tasks and increase capacity by using real-time data to recognize patterns

• Business Acumen and Domain Knowledge: Deep understanding of the product, the underlying business, and associated technical domains

• Problem Solving: Approaches challenges creatively and effectively, even under constraints

• Growth Mindset: Continuously explores new technologies, frameworks, and best practices to stay ahead of industry trends

• Attention to Detail: Writes clean, maintainable code and proactively identifies and resolves issues

Shift:

Hours Per Week: