Product Manager

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

As a Product Manager, you will be responsible for the development of a vision and roadmap for Centivo’s products based on customer feedback, market research, and your own industry insight. This role sits at the nexus of product strategy, business insight, and cross-functional execution planning. You will own key features of our external experiences and help improve internal systems, driving clarity around opportunity, requirements, and effort. Your work will be central to identifying high-impact opportunities for market growth and aligning those initiatives with the company’s objectives. Once strategic proposals are approved, you will collaborate with Technology & Operations as an engaged architect to support execution & ensure high-quality delivery.

Product Strategy & Market Growth

• Partner closely with Commercial teams to identify, assess, and prioritize market growth opportunities that align with company goals.

• Translate market insights and customer/partner feedback into product proposals that deliver measurable business value.

• Define clear objectives, success metrics, and user outcomes for each initiative.

Cross-Functional Architecture & Planning

• Act as the engaged architect for initiatives spanning external user experiences and internal systems.

• Collaborate with Technology and Operations leads to refine project scope, estimate level of effort, and plan feasible delivery approaches.

Execution Readiness & Handoff

• Produce high-level requirements, identify dependencies and define acceptance criteria for approved projects to ensure Technology & Ops teams have complete context to take ownership of execution.

• Continuously clarify scope and priorities with engineering and operational partners throughout build cycles and support go-live planning as needed.

Communication & Alignment

• Maintain transparent communication with stakeholders across Product, Technology, Operations, and Commercial organizations.

• Create and present proposals, roadmaps, and impact assessments to senior leadership.

• Surface trade-offs between business goals, technical constraints, and operational impact to inform prioritization decisions.

Qualifications:

• Proven ability to partner with commercial or go-to-market teams to shape product direction and identify business opportunities that drive measurable market growth

• Strong experience defining product requirements, articulating user value, and working with technical teams to estimate effort and complexity

• Demonstrated experience supporting the launch and enhancement of customer-centric digital products that drive revenue, user retention, NPS / CSAT etc

• Ability to translate Commercial needs and client requirements into clear product proposals to inform prioritization against the roadmap

• Proficiency with tooling such as Jira, Confluence, product analytics platforms, or similar tools

• Proven ability to communicate product vision and strategy clearly to internal and external audiences

• Demonstrated ability to drive alignment across cross-functional teams without direct authority

• Strategic thinker with a bias for action and a user-centric mindset

Education and Experience:

• Bachelor’s degree required, advanced degree in appropriate discipline preferred

• 5 years of product management experience, ideally in technology-enabled health plan markets

• 3 years' experience working within the large group insurance and/or self-funded (ASO) market

• Has independently owned a product a features of a product

Work Location:

• May work remotely from home office anywhere in the U.S.

• An ideal candidate would be assigned to the Buffalo or NYC Office with ability to work from home on a hybrid basis

Centivo Values:

• Resilient — This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don't give up.

• Uncommon — The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results — which is bold and uncommon.

• Positive — We care about each other. It takes energy to do hard stuff, build something better, and to be resilient and uncommon while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.