Product Manager

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently.  We are an entrepreneurial-minded, rapidly-growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world.

Our culture empowers YOU. 

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way!  Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual--all of our employees enjoy the privilege of working remotely. We always have and always will.   So, you must have reliable high speed internet access.  We are interested in speaking to qualified candidates who are US Citizens or Green Card Holders with no special circumstances living in the US.  We are not able to sponsor visas. 

What you'll do:

At Jackrabbit Technologies, we’re building powerful SaaS solutions that help youth activity centers run smarter, grow faster, and focus on what matters. As a Product Manager, you’ll design, build and optimize mission-critical applications in a collaborative, agile environment.

• Contributes inputs (customer insights, data, competitor scans) that inform the Product Owner’s strategy.
• Owns items in the product backlog; prepares refining inputs, estimates impact, flags dependencies, and keeps status up to date.
• Leads problem definition and research plans, including interviews, surveys, and usability tests; synthesizes findings into clear problem statements.
• Shepherds features through design, development, QA/UAT, release notes, and post‑launch follow‑up with a user-centric design mindset.
• Elevate Design Collaboration: Leads Product Developers through reviewing and refining UI/UX designs providing constructive, user-centric feedback to ensure compliance with usability, design system, and accessibility standards throughout the development lifecycle.

What You Bring:

Core Technical Skills

• Bachelor’s degree in a STEM field or equivalent practical experience
• 3–7 years of experience contributing to the development of web applications or business applications

• Experience creating user stories and acceptance criteria, understanding customer needs, and converting them into requirements.
• Proven ability to translate qualitative and quantitative data (from usability tests, A/B tests, and analytics) into specific, actionable UI/UX design and development requirements.
• User-focused with the ability to empathize and advocate for their needs.
• Familiarity with design principles and artifacts, including proficiency in creating wireframes, prototypes, and user flows from industry-standard tools (e.g., Figma, Sketch, Adobe XD).
• Ability to travel up to 25%; some weekend travel is required for team meetings, trade shows, or conferences.

Leadership & Collaboration

• Innovative and forward-thinking, with a track record of turning customer feedback into actionable, high-impact solutions. Brings others along by sharing the “why” behind decisions and energizing teams with purpose.
  
• Proven ability to mentor and develop others—leading with clarity and a growth mindset. Actively lifts up teammates and fosters a sense of shared momentum and progress.
  
• Passionate about knowledge sharing and collaboration, building trust and strong partnerships across teams. Promotes psychological safety and a culture of open dialogue and idea exchange.
  
• Strong communicator, both written and verbal, who inspires confidence and clarity. Adapts messaging to diverse audiences and influences decisions using both data and narrative.
  
• Thrives in fast-paced environments—prioritizing effectively and driving results without sacrificing quality. Brings structure to chaos while modeling composure, focus, and optimism under pressure.
  
• Serve as the primary advocate for a consistent, intuitive, and accessible user experience across the product, effectively communicating the why behind usability decisions to all technical and non-technical stakeholders.
  
• Foster a culture of shared responsibility for usability and design quality across QA and Development teams, coaching them on user-centric criteria and adherence to the design system.

Competencies

• Resourcefulness - “Secures and deploys resources effectively and efficiently.”
  • Marshals resources (people, funding, material, support) to get things done.
  • Orchestrates multiple activities simultaneously to accomplish a goal.
  • Gets the most out of limited resources.
  • Applies knowledge of internal structures, processes, and cultures to resourcing efforts.
• Action Oriented - “Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.”
  • Readily takes action on challenges without unnecessary planning.
  • Identifies and seizes new opportunities.
  • Displays a can-do attitude in good and bad times.
  • Steps up to handle tough issues.
• Decision Quality
  - “Makes good and timely decisions that keep the organization moving forward.”
  • Makes sound decisions even in the absence of complete information.
  • Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
  • Considers all relevant factors and uses appropriate decision-making criteria and principles.
  • Recognizes when a quick 80% solution will suffice.
• Customer Focus - “Builds strong customer relationships and delivers customer-centric solutions.”
  • Gains insight into customer needs.
  • Identifies opportunities that benefit the customer.
  • Builds and delivers solutions that meet customer expectations.
  • Establishes and maintains effective customer relationships.
• Collaborates
  - “Builds partnerships and works collaboratively with others to meet shared objectives.”
  • Works cooperatively with others across the organization to achieve shared objectives.
  • Represents own interests while being fair to others and their areas.
  • Partners with others to get work done.
  • Credits others for their contributions and accomplishments.
  • Gains trust and support of others.
• Demonstrates Self-Awareness “Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.”
  • Reflects on activities and impact on others.
  • Proactively seeks feedback without being defensive.
  • Is open to criticism and talking about shortcomings.
  • Admits mistakes and gains insight from experiences.
  • Knows strengths, weaknesses, opportunities, and limits.

What you will love about us.

• Our Culture!  Read what our employees say about working at Jackrabbit on Glassdoor.  
• We work remotely.  We always have - we always will!   
• Our Health and Wellness Benefits.  Medical, Dental, Vision, Flexible Spending, a Health Savings Account, and Dependent Care Accounts. 
• We help you with the unexpected.  Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance.  Plus confidential access to legal and life counseling and mental health support is available 24/7.   
• Your future looks bright at Jackrabbit.  401(k) with a generous company match, and access to financial planning. 
• We pay you to play, rest, recharge and balance your life.  Paid Time Off, Paid Parental, Paid Caregiver, and Sabbatical leaves. 
• You will grow your skills with us.  Annual allowance for professional development.
• We give back.  Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.