Product Manager, Trip Quality Data & Modeling

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

As a Product Manager in Airbnb’s Quality organization, you’ll work at the intersection of backend data, AI/ML modeling, and user experience to support the development of product features for both guests and hosts, directly impacting the quality of trips across the marketplace. 

In this position you will lead the Trip Quality Data product management strategy and roadmap, collaborating closely with data science and engineering. You will be responsible for prioritizing the roadmap based on expected impact and strategic relevance, while ensuring consistency in cross-company data models, spotting opportunities to enhance and connect the dots between different use cases for the same sets of information, and more. This is not strictly a platform PM role: in addition to improving the data insights, you will also have the opportunity to build user facing features that improve Airbnb's understanding of trip quality.                                                                                                             

This is a critical role that will accelerate Airbnb’s ability to understand and improve both the host and guest experience.                                                                                                              

A Typical Day: 

• Lead the product strategy and develop the roadmap for foundational data improvements for measuring trip quality.
• Work collaboratively across your team and stakeholders to collect feedback and synthesize feature requirements that will lead to improved user experiences and a better Airbnb service.
• Ensure consistency in data models and maximize reuse of AI/ML investments across multiple teams.
• Provide a product lens to unify and scale how we source and utilize quality data signals across the Quality system.
• Define goals and success with clearly measurable objectives and key results. 
• Collaborate with our Privacy, Legal, and Platform teams on account security, privacy, identity, and trust & safety topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Craft the product narrative that inspires teams, leadership, and the company to support your products and business outcomes.
• Build deep expertise on the subject matter both through user research, marketplace data, and an understanding of the competitive landscape.
• Efficiently execute to ship updates and deliver impact for our business and customers.
• Build alignment across product teams (Tech, Design), cross-functional partners (Global Operations, Customer Support, Trust, etc.) and Leadership/Executive team.
• Make judgements and prioritization decisions that are in the best interests of our customers.

Your Expertise:

• 8+ years of product management experience.
• Expert ability to support product strategy/decisions with data and business analysis
• Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.
• Experience creating product messaging and delivering to customers.
• Demonstrated track record of building cross-functional and executive leadership alignment.  
• Experience working on consumer products with marketplace dynamics on a global scale.
• Entrepreneurial track record of taking an idea to reality.
• Excited to drive execution across teams in a fast-paced environment.
• Desire to do individual contributor product management work.
• Excellent written and verbal communication; adept at simplifying complex modeling concepts for diverse audiences.

Your Location:

We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.