Product Manager, Specialist (CX Design)

• Lead the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.
• Manage an agile team passionate about enhancing the features and capabilities of a robust design system.
• Prioritize the team's work to meet key business goals and deliverable dates.
• Lead a centralized team that services numerous stakeholders across Vanguard. Proactively promote and evangelize the design system and its benefits; fostering the health of a contribution model
• Write and deliver business requirements through user stories to the dev team.
• Ensure quality software and experiences are delivered.
• Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available.
• Challenge the business to drive for innovative solutions; “think out of the box,” and ensure best-in-class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions.
• Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually.
• Work with the team to continually optimize the efficiency of our agile implementation and delivery.

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 8 or more years’ work experience, including 3+ years of leading large cross-functional/cross-regional teams on major organizational projects.
• Strong stakeholder management experience.
• Demonstrated ability to achieve results while working in a cross-functional environment.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
• Demonstrated experience and deep understanding of user experience best practices.
• Experience with Design Systems is strongly preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.