Product Manager - Protect

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Product Strategy and Vision:

• Become an expert on the Fraud market and be credible in front of customers and partners on fraud prevention, detection, and operations
• Drive the strategy for Pindrop's Protect product line
• Set product goals, objectives, and KPIs such as Accuracy, Fraud Review Rate, User Productivity, Churn, Entry into New Markets, TAM expansion, etc
• Identify new opportunities and product features for achieving product goals 

Product Craft:

• Prioritize product features to develop quarterly and annual roadmaps
• Design product features, develop MVP scope, and create engineering requirements
• Be responsible for product-market fit Be responsible for the successful launch of new features collaborating with PMM, SE, Sales, and CS - positioning, messaging, sales enablement
• Be responsible for driving customer adoption, working jointly with CS 

Market Analysis:

• Analyze competitive and industry trends
• Assist with competitive analysis and positioning materials
• Conduct regular market analysis to stay ahead in the industry
• Engage with relevant market analysts Engineering 

Execution and Management:

• Oversee the product lifecycle, from inception to launch
• Partner with engineering on product roadmap across new features, technical debt, compliance requirements, etc
• Partner with engineering on technical design and effort estimates
• Partner with engineering to launch features and iterate on fit-and-finish needed to achieve MVP and adoption 

Internal and External Stakeholder Engagement:

• Engage with executive-level stakeholders to obtain buy-in and raise escalations
• Operate internal and external steering committees to align product direction
• Engage with customers and be the product ambassador in customer advisory boards, customer community meet-ups, customer review meetings
• Partner with marketing to develop market-facing materials and drive lead generation
• Collaborate with go-to-market partners to increase solution adoption and reduce time to value
  

• Passionate about launching successful products and voice-related technologies.
• Thrive in a fast-paced, start-up environment.
• Transparent, open, and willing to address challenges.
• Strong sense of ownership and responsibility in achieving organizational goals.
• Entrepreneurial, with high energy and a drive to succeed.
• Resilient in the face of challenges, change, and ambiguity.
• Optimistic and believe that you can make a problem into a solution.
• Resourceful, excited to uncover innovative solutions and teach yourself something new when needed.

• Delivered a product that delights users 
• 5-7 years of product management experience, preferably with fraud detection applications, voice technology and call center solutions.
• Experience within a SaaS company required.
• Familiarity with the Software Development Life Cycle (SDLC) process required.
• Technical background, including experience leveraging AI and Generative AI for product development, machine learning applications, model deployment, and API integrations.
• Proven track record of successful product launches.
• Strong leadership, communication, and presentation skills.
• Experience with Agile/Scrum methodology desired.

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, and Company-wide Rest Days. 

At Pindrop, you'll grow by working with cutting-edge fraud detection technology, tackling complex security challenges, and collaborating with industry experts in AI, voice biometrics, and cybersecurity. You'll gain deep expertise in fraud prevention, develop problem-solving skills in high-stakes environments, and have opportunities to innovate and shape the future of fraud detection. Plus, with a culture that values learning, mentorship, and career development, you'll be empowered to expand your skills and take on new challenges that accelerate your career.

Within 30 days, you’ll

• Understand Pindrop Protect’s product architecture and system design.
• Participate in orientation and training sessions.
• Attend key meetings to grasp team dynamics and ongoing projects.
• Meet with key stakeholders and team members.
• Become an expert on the product 

Within 60 days, you’ll

• Conduct a detailed review of Pindrop Protect’s features.
• Learn about SDLC processes impacting Protect’s development.
• Engage with real-time fraud detection technologies.
• Begin ownership of small tasks or projects.
• Participate in Agile/Scrum ceremonies.
• Deliver your starter project

Within 90 days, you’ll 

• Teach us something new
• Lead the design or implementation of a significant feature for Protect.
• Drive task breakdown in grooming and planning meetings.
• Establish clear objectives and key results for the next quarter.
• Conduct risk assessments and apply predictive analysis within Protect’s fraud detection systems.
• Assist in preparing product launch materials and presentations.

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One-time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe that making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks, and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
  
• Evangelical Customers for Life - We delight, inspire, and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
  
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
  
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
  
• Make a Difference - Every day, we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

We want a diverse, global team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

This position will be posted for 60 days after July 28, 2025. 

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