Product Manager – Platform Services (US)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Role:

As a Product Manager at PointClickCare, you are responsible for the successful delivery of products and functionality that create compelling value for our users and customers and drive strategic growth for the company. In the Product Manager – Platform Services role, you will lead key platform areas such as Automated Task Management, Schedule Management, and Workflow Orchestration. Your efforts help streamline clinical and administrative workflows, bringing efficiencies across our entire customer base. You collaborate closely with engineering and maintain a healthy backlog, and drive execution and delivery of shared platform services to ensure overall success across the entire product portfolio. You contribute to the product roadmap and effortlessly handle both tactical and strategic work for your product area. You are comfortable interacting with external users and work cross functionally with internal stakeholders to innovate and solve customer problems. You are data and insight driven, collaborative, and approach your work with natural curiosity and a growth mindset to maximize ROI for your products.

Key Responsibilities:

• Understand company strategy and how it connects to the strategy of your product areas.
• Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
• Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
• Continuously assess ways to improve products and services.
• Identify, communicate, and bring the right people together to manage risks timely and effectively.
• Engage with User Experience, Engineering, Technical Writers, and other product managers, leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• Build and maintain strong relationships with internal and external stakeholders.

Your Key Strengths

• Bachelor’s degree in business, computer science, or a healthcare-related field of study.
• 3+ years of experience in a product management function.
• Experience working on platform products, APIs, and shared services is preferred.
• Experience with tools and technologies for task and schedule automation is a plus
• Familiarity with cloud platforms and services related to automation and workflow orchestration
• Experience working in the health care industry is a plus
• Strong written and oral communication skills with internal and external stakeholders
• Excellent analytical and organizational skills and task management
• Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.

Bonus Skills:

• Knowledge of Agile processes is required and familiarity with Design Thinking is a plus.
• Experience managing SaaS products is a plus.

Tech C/P2

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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