Product Manager, Managed Services

Key Duties and Responsibilities: 

Strategy & Vision 

• Define and maintain the roadmap for Managed LAN/WLAN services. 

• Ensure alignment with GTT’s Envision Strategy, enabling automation, visibility, and a unified digital experience. 

• Identify opportunities where AI-driven insights, automation, or enhanced observability can elevate customer outcomes. 

• Monitor market trends and enterprise needs to guide investment priorities across LAN and WLAN services. 

Product & Services Leadership 

• Build and maintain standardized service offerings across LAN/WLAN, including switching, wireless, controllers, cloud-managed wireless, and associated operational services. 

• Support non-standard deployments such as WITO, customer-provided equipment, and brownfield transitions. 

• Define service constructs delivered by GTT directly or in partnership with third-party managed service providers. 

• Lead the full product lifecycle: from business case, product development through launch, pricing, adoption, and ongoing lifecycle management. 

• Oversee pricing, packaging, and go-to-market alignment to maximize portfolio growth. 

• Integrate digital customer experience as a core element of new product design, ensuring intuitive interfaces, measurable outcomes, and seamless customer interactions. 

• Collaborate with Product Operations, Operations, Service Assurance, Engineering, Service Delivery, Sales, Marketing, and Solutions teams to ensure consistent execution aligned with leadership goals. 

• Improve digital experience elements including onboarding, monitoring, reporting, and lifecycle interactions. 

Vendor & Partner Management 

• Own relationships with key LAN, WLAN, and campus networking vendors. 

• Influence vendor roadmaps, evaluate capabilities, and negotiate commercial terms. 

• Participate in the identification and management of third-party managed service providers supporting outsourced delivery models. 

Financial & Business Execution 

• Develop business cases outlining market need, cost, revenue, and ROI to secure investment. 

• Support pricing strategy, margin improvements, and cost structure optimization. 

• Use operational, financial, and customer data to guide portfolio decisions. 

Customer, Market & Experience Insight 

• Gather customer and field feedback to refine service capabilities and improve customer experience. 

• Ensure offerings accommodate modern enterprise environments including IoT devices, cloud-managed networks, and multi-site architectures. 

• Equip customer-facing teams with clear enablement content and product guidance. 

Required Experience/Qualifications: 

• BS/MS in Computer Science, Information Technology, Electrical or Computer Engineering, Networking, or related field. 

• 12+ years of product management experience with ownership of network-focused or managed network services. 

• Deep expertise in LAN/WLAN technologies including routing/switching, RF fundamentals, controllers, and cloud-managed wireless platforms. 

• Familiarity with SD-WAN and SASE concepts, architectures, and integration points. 

• Experience developing standard offers and supporting complex, non-standard customer environments such as WITO. 

• Experience creating offers that leverage third-party managed service providers. 

• Strong vendor and partner management skills. 

• Growth mindset, proactive work style, and ability to excel in a fast-changing environment without task-level supervision. 

• Excellent communication, presentation, documentation, and cross-functional leadership skills. 

• Comfortable working in a global organization with distributed teams, diverse stakeholders, and customers across multiple regions. 

Desired Attributes: 

• Experience incorporating AI-driven insights, automation, or predictive capabilities into network services. 

• Understanding of digital experience design for managed services, including dashboards, portals, and self-service functionality. 

• Familiarity with NOC operations, remote management, and field services for multi-site enterprises. 

• Ability to simplify complex technical concepts into clear customer-facing deliverables. 

• Certifications such as CCNP, CWNP, Aruba ACMP, or equivalent. 

Core Competencies 

• Product ownership and execution 

• Technical depth in enterprise networking 

• Vendor and partner relationship management 

• Cross-functional collaboration 

• Customer-centric problem solving 

• Clear and effective communication 

• Analytical decision-making 

• Adaptability and comfort with transformation 

• Initiative and self-direction 

• Ability to navigate complexity and ambiguity 

Why Join GTT 

• Shape the next generation of managed LAN/WLAN and campus networking services aligned with the Envision Strategy. 

• Influence product strategy, automation, observability, AI-driven improvements, and digital experience enhancements. 

• Work with leading technology partners and global enterprise customers. 

• Join a culture committed to customer success, operational excellence, and continuous improvement 

EEO Statement 

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.