Product Manager – IoT Solutions

What we’re looking for

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Reporting to the Cloud and Applications CoE Lead, the role holder will drive the strategy, design, and end-to-end lifecycle of enterprise IoT solutions within the Enterprise Business Unit. The role ensures delivery of scalable, secure, and commercially viable IoT services—covering connectivity, device management, IoT platforms, smart industry solutions, asset tracking, utilities, and edge intelligence—that meet enterprise needs and unlock digital transformation opportunities. The role blends technical expertise, business acumen, and deep understanding of customer use cases to grow the IoT portfolio and position Safaricom as a leading IoT service provider

Product Strategy & Roadmap
• Define and own the strategy and roadmap for IoT connectivity, platforms, and industry solutions.
• Conduct market research on IoT technologies, emerging trends, and enterprise adoption patterns.
• Align IoT product direction with corporate digital transformation and revenue targets.
Product Development & Delivery
• Collaborate with engineering, network, IT, and device teams to deliver IoT products and features.
• Prioritize backlog, manage requirements, and ensure quality assurance of delivered capabilities.
• Define acceptance criteria and ensure compliance with security and interoperability standards.

Commercial & Financial Management
• Own P&L/revenue performance for the IoT product portfolio.
• Develop business cases, pricing models, and revenue forecasts for IoT initiatives.
• Optimize cost structures and partner models to ensure profitability.

Go-to-Market & Sales Enablement
• Work with marketing to develop value propositions, campaigns, and sales materials.
• Enable sales teams through training, demos, and competitive positioning.
• Support enterprise deals requiring IoT technical and business expertise.

Partner & Vendor Management
• Engage with IoT platform providers, device vendors, and solution integrators.
• Evaluate and onboard partners that strengthen the IoT ecosystem.
• Negotiate commercial terms, SLAs, and ensure partner performance tracking.

Risk, Compliance & Security Governance
• Ensure all IoT products comply with industry and regulatory requirements.
• Work with legal, risk, and technology teams to maintain compliance across IoT solutions.
• Monitor IoT security threats and drive proactive product improvements.

Performance Management & Reporting
• Track KPIs such as revenue, adoption, churn, uptime, device performance, and customer feedback.
• Provide regular reporting on IoT product performance and roadmap execution.
• Drive continuous improvements based on analytics and customer insights.
 

• BSc in Computer Science, Engineering, IT, Telecommunications, or related field
• Certifications such as IoT Foundations, CCNA IoT, AWS/Azure IoT, Product Owner/Agile
• 5+ years’ experience in IoT, telecom product development, or related technical roles
• Experience with IoT platforms, connectivity technologies (NB-IoT, LTE-M, M2M), and devices
• Strong analytical, commercial, and stakeholder engagement skills
• Vendor and partner management experience
• Hands-on project management experience

How to apply If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume

Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.

Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.

We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.

Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.

Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.

As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.