Product Manager II (Notifications & Events)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Alkami is seeking a results-driven Senior Product Manager to lead the evolution of our Notifications & Events Platform—the foundation enabling real-time, personalized, and secure engagement across our digital banking ecosystem. The ideal candidate will blend industry knowledge, technical acumen, and product leadership skills to drive the roadmap for event-driven services, ensuring that clients and their users experience timely, relevant, and compliant communications.
This role requires a deep understanding of notification channels (push, SMS, email, in-app), event-driven architecture, and customer experience. The candidate will own the strategy and execution to make notifications scalable, configurable, and impactful for financial institutions and their end users. Key Responsibilities & Duties

Product Strategy & Roadmap

• Own and manage the product backlog for notifications and events, ensuring alignment with Alkami’s platform roadmap and client needs.

• Continuously refine priorities based on client feedback, regulatory requirements, and evolving engagement strategies.

• Define and evolve the roadmap for multi-channel notifications, ensuring high reliability, security, and personalization.

• Establish KPIs around delivery success rates, engagement outcomes, and system performance, using insights to optimize continuously.

Notifications & Event Services Development

• Partner with engineering and architecture to design scalable event-driven frameworks and notification services.

• Define user stories and acceptance criteria for new capabilities such as preference management, delivery tracking, templates, and audibility.

• Collaborate with UX to ensure notifications enhance user journeys without creating fatigue or compliance risk.

• Act as the voice of the customer by leveraging analytics, insights, and market trends to shape the prioritization of features.

Cross-Functional Product Leadership

• Lead a cross-functional Scrum team including developers, QA, and UX to deliver impactful platform releases.

• Act as the central liaison with Sales, Client Success, Support, and Compliance to align priorities and ensure transparency.

• Drive agile ceremonies and foster collaboration across teams to accelerate delivery and improve quality.

• Work closely with financial institution clients to gather input, validate designs, and communicate roadmap progress.

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

• 5+ years of product management experience, with at least 3+ years owning platform services such as messaging, eventing, or communications.

• Experience in fintech, digital banking, or SaaS platforms strongly preferred.
   

Technical & Domain Expertise

• Strong understanding of event-driven architectures, messaging systems (Kafka, SNS/SQS, etc.), and multi-channel notification frameworks.

• Experience with compliance-driven communication (e.g., FFIEC, GLBA, TCPA, CAN-SPAM).

• Familiarity with notification service providers (Twilio, SendGrid, Firebase, etc.) and ability to evaluate/partner with third-party vendors.

• Proficiency with Agile tools (Jira, Confluence) and experience leading Scrum teams.

Analytical Mindset & Communication

• Demonstrated ability to use data and analytics to drive prioritization and measure success.

• Exceptional communication skills with the ability to influence across business and technical audiences.

• Strong analytical and problem-solving abilities, with a focus on delivering measurable client and end-user value.

• Ability to translate technical complexities into client benefits and rally teams around a common vision.

The salary range for this position is: $119,034 - $178,551Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.