Product Manager, Customer Love

Title: Product Manager, Customer Love        

Company Overview:
Do You Thrive on Innovation and Technology? At Teachstone, we’re leading the charge in transforming education through innovative, tech-driven solutions. Founded in 2008, we revolutionized the industry with our Classroom Assessment Scoring System® (CLASS®), a research-backed tool that measures teacher-child interactions proven to drive learning and lifelong achievement. We’re not just making a difference—we’re evolving how education is delivered.

Join a technology-focused team that’s building cutting-edge platforms like myTeachstone, which integrates data and resources to streamline classroom observations and teacher development. At Teachstone, you’ll help design and deliver impactful tools that empower educators to improve their interactions with students, driving real change and success in classrooms nationwide. Be part of the future of education with us!

Role Overview:
We’re seeking a strategic, collaborative, and self-driven Product Manager to join our Customer Love Team, focused on extending the value of Teachstone’s core product suite to drive retention, engagement, and margin improvement.

This role plays a key part in supporting our ongoing transition to the product operating model. As we continue this transformation, you’ll help reinforce product best practices, coach cross-functional partners on outcome-driven thinking, and influence without authority in an environment where not all teams are fully immersed in this way of working.

You’ll be expected to prioritize effectively, build strong relationships across departments, and help internal teams connect the dots between customer needs, business value, and strategic focus. While AI is not the central focus of this role, familiarity with AI-powered technologies (e.g., machine learning, natural language processing) is a strong asset, especially as we integrate more intelligent features into our offerings.

Role Responsibilities:

Product Strategy & Roadmap:

• Shape and execute product strategies that drive measurable business outcomes—especially around client retention, satisfaction, and product margin—within a mature, evolving product ecosystem.
• Balance short-term delivery with long-term vision, ensuring teams are aligned on outcomes and that priorities reflect both customer value and business viability.
• Help teams understand why decisions are made, building shared accountability and momentum within a value stream model.

Cross-functional Leadership & Product Operating Model Advocacy:

• Work closely within the product operating model alongside engineering, design, and impact teams to define, deliver, and iterate on high-impact features.
• Help model and reinforce key principles of the product operating model, including user-centered design, continuous discovery, and business outcome alignment—even when others are new to this way of working.
• Collaborate across departments, including selling teams, customer success, support, and marketing, to synthesize insights and surface customer pain points and opportunities at scale.
• Influence a wide set of stakeholders to gain alignment and support across competing business priorities.

Customer Insight & Market Understanding

• Lead customer discovery, synthesize qualitative and quantitative feedback, and translate those insights into actionable roadmaps.
• Help others see the connection between user feedback and business outcomes, building buy-in through clear communication and strategic framing.
• Conduct competitive analysis and share insights that support informed prioritization and long-term planning.

AI Integration & Data-Driven Decision Making

• Leverage your knowledge of AI to identify opportunities for intelligent automation, personalization, or enhanced analytics within the product.
• Work alongside our Platform and Innovation teams to ensure any AI-powered features are meaningful, ethical, and grounded in real user behavior.

Success Measurement

• Use both qualitative and quantitative data to drive continuous improvement, ensuring product enhancements are resonant and results-driven.
• Define and track product success metrics related to retention, satisfaction, and business performance
• Collaborate with the future-focused product improvement team to ensure innovation is grounded in data from existing customer behavior and use.

Role Qualifications:

• Experience: 5+ years in product management with experience on AI-powered products, ideally with experience managing mature, revenue-generating product suites and improving client engagement metrics.
• Familiarity with working in a product operating model, including experience with empowered teams and value stream alignment.
• Proven ability to navigate and influence in complex stakeholder environments with competing priorities.
• Demonstrated strength in prioritization, product storytelling, and helping others understand the why behind product decisions.
• Strong cross-functional collaboration skills and an ability to work transparently and constructively across design, engineering, and business teams.
• Customer-Centricity: Demonstrated ability to synthesize high-volume customer inputs into actionable product changes. Passionate about delivering continuous value to drive client satisfaction and retention.
• Experience or familiarity with AI-powered technologies and an ability to identify where they can add value without over-engineering solutions.
• Clear, concise communication style with the ability to tailor messaging to both technical and non-technical audiences.
• Passion for improving educator and learner outcomes—and a mindset focused on delivering value, not just features.

What We Offer:
Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
Salary Range: $94,000–$108,000 determined by your experience, skills and internal equity.
Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

Ready to Make a Difference?
At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward