Product Implementation Manager, iQueue for Infusion Centers

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

WHAT YOU’LL DO

• Own the success of customer implementations and expansions, guiding projects from kickoff to go-live as a trusted advisor and project leader.
• Drive results by coordinating teams, managing risks, and keeping projects on track — always communicating clearly with customers and internal teams.
• Connect the dots between customer systems and iQueue, partnering with IT teams to integrate data, complete analysis, and prepare environments for launch.
• Turn messy data into insights, ensuring EHR information is accurate, clean, and ready for our optimization algorithms.
• Be the voice of the customer, building strong relationships, solving problems proactively, and making sure our products deliver real operational improvement.
• Lead from the front during site visits (up to 20% travel), assessing workflows, supporting go-lives, and training teams hands-on.
• Tell the success stories — track key metrics, share updates with leadership, contribute to case studies, and celebrate wins.
• Shape the future by feeding customer insights into our product roadmap and improving how we implement and support customers.

WHAT YOU’LL BRING

• Bachelor's degree; strong preference for mathematics/statistics, engineering/physics, data science, healthcare or clinical field
• At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare; we do consider candidates with limited experience if we see some extraordinary accomplishment(s)
• Work experience that is quantitative and data intensive, regardless of your educational background - it is critical for your success as a Product Implementation team member
• Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)
• A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
• Experience in project management and facilitating change management
• Experience with data analysis & visualization tools (e.g Tableau, Power BI)

BONUS POINTS IF YOU HAVE

• Experience working on healthcare products or within hospitals
• Experience working on enterprise software products
• PMP credentials 
• Clinical credentials 
• A blog, article, or any published writing

WHAT YOU'LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building 
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.