Product General Manager - Lending

Job Description
As the General Manager of Small Dollar Lending in Business Banking, you will lead the transformation agenda, to meet changing market demands and customer expectations. In this pivotal role you will partner closely with risk, finance, and product development, to shape the Product P&L (Profit and Loss). We're seeking a strategic leader who also thrives in the details and has a proven track record of successfully driving innovation to design a clear digital and customer experience roadmap for our business. Your tenacity to build strong relationships with a cross functional group of stakeholders and financial acumen will kindle a collaborative spirit to guide the Small Dollar Lending business into the future.
Job Responsibilities:

• Set the short- and long-term strategies for the business, including new product launches and enhancements to existing products
• Collaborate with Development Teams: Engage with development and design teams to set strategy, clarify requirements, provide feedback, and ensure that products meet the mark
• Collaborate to deliver Product Roadmaps: Create and prioritize product roadmaps that outline the strategic direction, ensuring they are communicated and understood by all parties
• Define features and structures for Business Banking lending products, such as interest rate structures and fees, in partnership with Finance and the GM of lending
• Partner closely with finance to define the pricing strategy and testing plan
• Provide strategic inputs into the pricing process. e.g. how should product pricing be presented to customers
• Monitor business performance: Analyze product performance metrics and user feedback to identify areas for improvement and make data-driven decisions to enhance the product and returns
• Manage relationships with partners to understand unique small business needs and propose bank and partner-initiated lending opportunities
• Stay Informed on Industry Trends: Continuously research and stay informed about industry trends, competitor products, and emerging technologies to identify opportunities for innovation and differentiation to drive increased value across small dollar lending within Chase
• Demonstrate strong business leadership and focus to exceed expectations
• Possess superior knowledge of small business lending and acquisition, including digital/mobile acumen and portfolio management initiatives

Required Qualifications, Capabilities, and Skills:

• 10 minimum years of experience in Banking, Finance, or related field involving consumer or business lending
• Deep experience in lending products; specific experience in small business lending is a plus
• Extensive acquisition and portfolio management experience combined with partner/client relationship management and the ability to actively shape and manage a P&L
• Demonstrated experience overseeing process execution and governance
• Strong leadership, communication, and interpersonal skills with a track record of initiative, resourcefulness, flexibility, and creative problem-solving
• Ability to develop and articulate well-thought-out business cases and their financial impacts
• Demonstrates superior judgment to mitigate risk impacting the firm's reputation
• Proven track record managing in complex environments.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing teams in a diverse cultural environment
• Advanced data analytics and insights capabilities
• Experience with innovative lending technologies
• Strong network within the small business and financial industry
• Advanced Degree preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.