Product Enablement Specialist II

What we do

Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have “stopped out” and support them until graduation, through our patented technology-enabled service. To date, we have re-enrolled over 57,000 students for our university partners.  As of July 2025, ReUp Education partners with 140 active schools and a total of 1.78 million learners.  To date, ReUp Education has helped 7,960  learners graduate. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed  workforce professionals.

About the role

ReUp is looking for a Product Enablement Specialist II who is dedicated to enabling a seamless experience for our Partner Success team and ensuring strong technical support across our product portfolio. 

• As Product Enablement Specialist II, you will serve as the essential connector between our Product, Engineering, and Partner Success teams - ensuring our partners receive timely, accurate, and high-quality support. Additionally, you will translate complex technical information into clear guidance, deliver product training, support troubleshooting efforts, and facilitate smooth handoffs of new features or enhancements from Product and Engineering to Partner Success.
• This role was created to support the launch and scale of our new enterprise SaaS platform, currently in its pilot phase. As we continue to grow, your work will ensure the Partner Success team is fully equipped to serve our partners and deliver exceptional value through our product ecosystem.
• This role reports to the VP of Product. 

What you'll do

Partner Success Enablement & Training

• Develop and deliver training sessions, documentation, and resources that empower the Partner Success team to confidently utilize our enterprise SaaS and consumer-facing products and elevate the partner experience
• Create high-impact enablement materials - including demos, product narratives, walkthroughs, FAQs, and internal how-to guides - to support product fluency across teams.
• Train teams on effectively leveraging the new platform's data to develop compelling, data-driven narratives and recommendations. This includes, but is not limited to, generating high-value insights, anticipating and strategically re-directing client discussions away from non-material data, and managing challenging real-time conversations regarding platform performance or data interpretation to maintain client focus and trust.
• Partner with Product and Engineering to understand upcoming releases and translate technical updates into practical partner-facing insights.
• Serve as the internal subject-matter expert for enterprise SaaS platform functionality, workflows, and data reporting.

Product Support & Troubleshooting

• Act as the first point of contact when partners. adult learners, or internal teams report issues or questions related to product performance, bugs, or data discrepancies.
• Triage and reproduce issues, document findings, and collaborate with Product and Engineering for resolution.
• Ensure timely, clear communication back to customer-facing teams and external partners regarding issue status and next steps.

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor’s degree
• 2-4 years in SaaS Customer Service, Technical Enablement, or Product Support
• Technical Aptitude: Strong understanding of SaaS platforms, data flows, data analytics, and issue troubleshooting. Comfortable using tools like Zendesk, Jira, Google Suite, Tableau.
• Strong skillset in written and verbal communication; able to translate complex product details into clear, empathetic partner communication.
• Experience creating and delivering enablement materials such as training, presentations, demos, release notes, etc. 
• Strong attention to detail, especially around data quality
• Experience creating strong narratives that turn features into benefits
• Strong interpersonal, written, and verbal communication with stakeholders at all levels or management
• Higher education experience a plus

• Partner Success team members are confident and self-sufficient in using and explaining our product portfolio.
• Product launches transition smoothly from Product to Partner Success with clear enablement materials.
• Partner issues are resolved quickly, efficiently, and with a high degree of satisfaction.
• Exceptional communication skills - you will act as the bridge between technical and non-technical teams, translating complex product details, bug reports, and data insights into clear, actionable guidance for Partner Success and our external partners. Whether you’re leading a demo, documenting a product process, or responding to an urgent issue, your clarity, empathy, and professionalism will inspire partner confidence and strengthen ReUp’s reputation for excellence.

Compensation & Benefits

• Compensation: $70,000-$80,000 annual salary commensurate with experience
• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • FSA or HSA available
• Company paid short term disability, long term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed
• We provide a Mac laptop

Location

• If located in the Austin, TX, metro area this will be a hybrid position, located in Austin, TX with an expected 2-3 days in office weekly. Preference will be given to candidates local to Austin, TX and comfortable working in a hybrid arrangement.
• This position can be based remotely in one of the states listed : AL, AZ, CO, DE, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA, and WI. If this position is based remotely, candidates should anticipate travel up to 4 times annually.

REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER

At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.

ReUp Education is an equal-opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

We are unable to offer visa sponsorship or work authorization transfers for this position. Applicants must have the legal right to work in the United States without the need for employer sponsorship