The Product Education Manager will onboard and train customers on Entrata's platform, delivering engaging training and improving user experience while managing curriculum development.
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Entrata’s Product Education Manager (PEM) is who we rely on to onboard and provide continued education to our customers. The PEM plays a critical role in driving the adoption of our platform. As part of our Product Education team, this role requires the ability to improve the end user’s experience and create advocacy by delivering world-class training. We need enthusiastic and creative people who can transfer knowledge and motivate our customers to retain information with fun, highly engaging, and effective training.
*If you are located in Utah, this would be a hybrid role.
Responsibilities:
- Define, create, and implement custom training programs for customers based on their specific needs
- Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees
- Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers
- Concisely convey technical content to a broad range of user profiles
- Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people
- Operate independently to manage all aspects of curriculum development and training delivery
- Travel up to 50% of the time domestically with the possibility of international travel
- Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals
- Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ
Minimum Qualifications:
- 2+ years of software or sales training experience
- Excellent time management skills
- Ability to travel up to 50% domestically with the possibility of international travel
Preferred Qualifications:
- Bachelor's Degree in Education, Business, Communications, or a related field
- Experience in the multi-family industry
- Understand and apply fundamental concepts of adult learning to all lessons and presentations; find fulfillment in teaching
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Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
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