Product Delivery Test Lead - Firmwide Core Deposits

Job Description
Are you ready to make a difference in the world of consumer banking? Join our Chase Consumer Banking Product Team and be at the forefront of delivering innovative solutions to our valued Chase customers.
As a Test Lead within our Deposits Product team, you'll lead a dynamic global test team, crafting and executing test strategies that ensure our products align perfectly with business requirements. Your mission? To deliver an innovative, value-driven, and seamless experience to our customers.
In this pivotal role, you'll be instrumental in identifying and mitigating risks, while collaborating closely with Product, Technology and LOB partners. This position offers you the chance to grow your knowledge, expand your experience, and grow your job satisfaction like never before.
Job Responsibilities:

• Mentor and motivate a global testing team, providing insights and actionable growth pathways.
• Develop and execute efficient testing strategies aligned with product requirements, customer functionality, regulatory standards, and Chase policies.
• Manage complex testing initiatives, mitigate risks, and identify alternative approaches while meeting deadlines across businesses and LOBs.
• Lead escalation discussions with stakeholders to drive resolution.
• Oversee and develop logical test strategies using automation and LLM-based tools to identify risks and improve execution.
• Continuously evaluate and enhance the testing process for efficiency and quality.
• Foster effective communication and collaboration with stakeholders, business partners, developers, and project managers.

Required Qualifications, Capabilities, and Skills:

• Minimum of 8+ years of experience in development, quality assurance, compliance, or related fields. Strong understanding of industry standards, consumer products, and regulatory requirements.
• Ability to analyze complex issues, develop risk mitigation strategies, and communicate insights to senior stakeholders.
• Strong knowledge of financial services products, bank policies, regulations, and industry best practices. Ability to translate business requirements into test strategies and artifacts.
• Proven ability to develop data-driven test strategies and risk mitigation models.
• Ability to collaborate, develop, communicate, and execute test plans with business partners and teams. Effective in synthesizing complex workflows for stakeholders.
• Exceptional ability to develop recommendations based on regulatory guidance, ensuring alignment with organizational goals and compliance.
• Highly organized, detail-oriented, with a track record of managing priorities and delivering results in a fast-paced environment.
• Strong analytical and communication skills, conveying complex information clearly to diverse audiences.
• Proven ability to lead teams, manage multiple test engagements, and adapt as needed.
• Strong project management, critical thinking, and negotiation skills.
• Working knowledge of JIRA and Confluence.

Preferred Qualifications, Capabilities, and Skills:

• Comfortable interfacing with cross-functional teams (Controls, Audit, Legal, Risk, Compliance, Operations).
• Excellent interpersonal and communication skills, including negotiation, transparency, and diplomacy in sensitive situations.
• Proficient with Microsoft Suite, PowerPoint, Tableau, etc.
• BS/BA degree or equivalent experience preferred; related Test Management certifications (ISTQB, CTM, CMST, etc).
• Knowledge of data analytical tools like Tableau, Alteryx, or Python is a plus, along with qTest.
• Advanced in programming languages (e.g., JAVA, Selenium, Cucumber, Python).
• Experience in developing automation tools to enhance test team efficiency and quality.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.