Procurement Operations Manager, Americas

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Lead and oversee P2P operations, including vendor onboarding, invoice processing, payments, and expense management, ensuring alignment with organizational standards and policies.
• Act as a subject matter expert for the Coupa Procure to Pay system, managing procurement operations and supporting stakeholders in its usage.
• Collaborate with Global Process Owners (GPO), regional P2P teams, and external service providers to ensure consistent execution of P2P processes and drive process improvements.
• Monitor and review P2P performance metrics, KPIs, and SLAs, identifying opportunities for continuous improvement and implementing solutions to enhance efficiency.
• Lead efforts to automate and optimize manual processes, driving alignment and consistency across regions while ensuring compliance with global policies.
• Manage and develop the P2P team, providing leadership, guidance, and development opportunities to foster engagement and high performance.
• Provide support for cross-functional projects, representing the P2P function and driving improvements that impact procurement and finance operations.
• Act as a key point of contact for internal and external stakeholders, ensuring effective communication, issue resolution, and alignment with business objectives.

Scope and Complexity

The Procurement Operations Manager is solely regional in focus, supporting or managing the execution of Source to Pay (S2P), America's indirect procurement initiatives, payment term strategies, and process improvements across North America and LATAM. This role ensures operational excellence by managing systems support, supplier onboarding, compliance, and efficiency projects. The position acts as a key liaison between sourcing, operations, finance, and external partners to deliver cost savings, enhance cash flow, and maintain best-in-class procurement practices. The role's regional scope includes CHEP USA, CHEP International, CHEP Canada, CHEP LATAM, Brambles USA & Pallecon. This manager will also oversee regional Concur and Credit Cards administration, along with assisting in managing certain third-party shared services activities.

This role will manage and/or support the following key regional procurement operations responsibilities:

Indirect Purchases

Payment Terms initiatives

S2P Systems and Processes

Coupa helpdesk for 600+ users

Concur travel assistance

Other responsibilities include PO/GR compliance, and tracking/ driving preferred supplier usage. 

Continuous Improvement Projects

Additional and ongoing projects to include but not limited to the execution of process and efficiency improvements, quality improvements and analytical/data insights reporting, improvements around cash flow and utilization projects to include payment term, and supply chain finance and tail-end spend initiatives.

Qualifications and/or Technical Skills

• Bachelor’s degree in business or related field or equivalent experience
• 3-5 years Procurement, Accounts Payable (P2P), or Supply Chain experience
• Previous managerial experience leading teams, preferably in multiple locations
• Strong planning & organizational skills
• Strong team development, motivation and training expertise
• SAP experience
• Project Management
• Experience in remote working with project
• Experience in working with third party service providers
• Intermediate Excel Skills (VLook-up, Pivot Table Analysis)
• Positive, passionate and self-motivated
• Excellent written, verbal, and interpersonal skills
• Coupa work experience preferred
• Experience with T&E systems (Concur), PCards, Coupa Pay Virtual Cards, Bank Cards preferred

Location: Open to Remote or Hybrid at the following CHEP office locations: Mexico City - MEX or Orlando, FL - USA

Language Requirements: English fluency is required; conversational Spanish is preferred; and conversational Portuguese is desirable.

Travel Requirements: Minimal international travel may be required; Therefore, an active Passport is required

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].