Procurement Category Manager (IT)

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Perform vendor/vendor management activities across the IT indirect categories, particularly focused on contract performance measures, quality activities, and risk management. The Procurement Category Manager provides core expertise in the four process domains (i.e., Performance Management, Financial Management, Relationship Management, and Risk Management) in support of sourcing and contract execution lifecycles. The Category Manager is responsible for managing the strategic relationships of vendors with a primary goal of driving outcomes from the vendor base which achieve optimum value for Point32Health, and mitigating future potential risk, while supporting analysis and reporting of vendor performance to the appropriate stakeholders.

Job Description

DUTIES/RESPONSIBILITIES –

• Contract Review, Modification, Negotiation
  • Work with business owners and the legal department to create and negotiate vendor contracts.
  • Drive meaningful cost savings and extract maximum value from Point32Health vendor base via negotiations on price, service levels, efficiency, payment terms, etc., while working in conjunction with the Legal Department, business owner, and other impacted departments (i.e. Security, Privacy, Compliance, etc.)
  • Perform project management of contractual process from vendor selection through contract execution.
  • Coordinate business, procurement and legal objectives for the business requirement, costs, quality, risk, etc.
  • Prepare and maintain project plans, appropriate milestone, and related schedules.

• Competitive Bidding, Negotiations and Cost Reduction Initiatives
  • Follow all policies and procedures regarding the sourcing, selecting, and managing vendors. Responsibilities include:
    • Develop Request for Information/Proposal (RFI/RFP) documents in coordination with the appropriate project leader.
    • Manage the RFI/RFP process, acting as the main point of contact with vendors and business owners.
    • Synthesize RFI/RFP responses into meaningful, actionable summaries.
    • Build and utilize scorecards for the basis of vendor award.
    • Collaborate with Business Owners to recommend the best vendor to meet business needs.
    • Identify and include certified diverse suppliers in all competitive bidding events, in support of Point32Health’s economic inclusion goals.
• Vendor Relationships & Performance Measurements
  • Measure and track vendor performance to ensure appropriate service levels are maintained with key vendors. This will be accomplished by working with vendors and business owners to establish and monitor mutually agreeable service level agreements/key performance indicators (SLAs/KPIs) and terms and conditions of the business relationship.
  • Provide feedback on performance, seek continuous improvement and innovation.
  • Work with vendors and key stakeholders to manage vendor performance and develop new capabilities.
  • When performance issues emerge, identify root causes and work with internal and external stakeholders to drive efficient resolution.
  • Identify and capture profit improvement opportunities beyond sourcing, such as demand management, process improvements, insource vs. outsource innovation, etc.
  • Regularly monitor the market for category leading practices and demand/supply shifts such as vendor consolidation, technology innovations, etc.
  • Implement strategies to best manage the vendor base for categories in scope, reviewing vendors against contracted obligations/service levels and business expectations.
• Project Management
  • Provides project management experience in situations where vendor participation is a key component to successful project implementation and that skill set is not inherent in the functional area.
• Other projects and duties as assigned.

QUALIFICATIONS –

EDUCATION, CERTIFICATION AND LICENSURE:

• BS/BA degree in relevant area such as Business Administration, Supply Chain or Finance preferred.

EXPERIENCE (minimum years required):

• 5-8 years of relevant procurement, strategic sourcing and vendor management experience demonstrating success in positions of increasing complexity. A consistent track record of delivering business impact in a complex, corporate environment.

SKILL REQUIREMENTS:

• Experience with category management strategies, vendor management, opportunity diagnostic, strategic Knowledge and experience within indirect categories,
• Exposure to category management strategies for categories in scope, opportunity diagnostic, strategic sourcing process, vendor management with a proven track record of delivering business impact
• Strong implementation skills supported by strategic vision to drive spend management excellence in complex categories.
• Strategic, analytical, and interpersonal skills to act as an effective change agent. Demonstrated analytical, financial, problem solving, organization, and project management skills.
• Highly motivated with an entrepreneurial mindset, proactive and innovative.
• Experience working effectively in complex organizations.
• Ability to lead and influence change in the face of complexity and ambiguity.
• Excellent stakeholder engagement skills.
• Thrives in a fast paced, goal oriented, dynamic organization with time sensitive deadlines.
• Leverage market data, external expert resources, spend analytics, and cost modeling to drive fact-based decision making.
• Strong project management skills, including stakeholder timelines and meeting management skills.
• Understanding of Agreements which may include Master Service Agreements. Statements of Work, and SaaS/License Agreements.
• Knowledge of key contract terms and techniques for driving additional value and managing risks
• Ability to support, lead and conduct successful negotiations.
• Develop and manage relationships across the business to achieve key business, organizational and cross-cultural objectives.
• Demonstrated ability to develop highly functioning business relationships at senior levels both within and outside the organization.
• Knowledge of Vendor Management tools (SRM, conducting Quarterly Business Reviews, etc.).
• Technology-savvy and high competency in MS office; Advanced Excel skills and other analytics software as well as eSourcing, reverse auctions, etc.
• Excellent written, verbal and presentation skills including meeting facilitation and presentations.
• Ability to interact effectively and gain credibility with internal associates at all levels as well as external third parties.

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):

• Hybrid work environment
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Compensation & Total Rewards Overview

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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