Processor, Escrow - Insurance Loss I

Summary:

Perform assigned functions within Escrow Administration timely and accurately while remaining compliant with all state, federal and investor guidelines. This role requires strong attention to detail, organizational skills, and the ability to communicate effectively with insurance companies, agents and internal teams.

Essential Job Duties and Responsibilities:

• Interact with outsourcing vendors for information and account updates relative to, insurance tracking and hazard loss claims.
• Reconcile disbursements and escrow refunds.
• Assist with vendor issues, such as pulling legal descriptions, escrow status, etc.
• Assist with audits, procuring documents, and other clerical duties.
• Handle/process checks and wires, stop payments, return checks and refunds.
• Communicate with insurance agents, and carriers to verify policy details to resolve discrepancies.
• Research items related insurance matters, loss draft claims and/or escalated client issues.
• Assist in identifying any issues related to escrow shortages and overages.
• Perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notations; monitor vendor tasks and responses.
• Prompt research and response within 24 hours to all emails
• Assist with department audit requests.
• Advise supervisor/manager of status of work, unresolved escalated items and/or potential risk/exposure issues.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient in Microsoft Office
• Excellent written and verbal communication skills
• Detailed- oriented with strong organizational and time management skills.
• Self-motivated

Education and/or Experience:

• Bachelor’s degree in business administration, management, or a related field (preferred)
• Minimum 2 years mortgage servicing experience preferably in homeowners’ insurance, and flood, Insurance and/or loss draft claims areas

Certificates, Licenses, Registrations:

• Change Management Certification such as CCMP (Certified Change Management Professional) preferred

Work Complexity:

Problems and issues faced are general to difficult and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas.  Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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