The Process Performance Manager is tasked with implementing, training, and demonstrating best practices around our Dealer Partner’s Sales Process. Key activities will include sales consultant onboarding, inspecting process expectations, providing coaching and development, demonstrating phone follow up, internet appointment setting, maximizing equity mining tools for success and the customer experience from internet to in showroom. This role will also require clear communication to internal and external leadership, including daily reports, monthly review meetings, and quarterly executive business reviews.
Responsibilities:
Provide hands-on one on one and group training in dealership settings
Participate in “show me” activities (Appointment Setting, Phone Handling, Email Etiquette, In store Handoff)
Create meaningful relationships within our Dealer Partner’s organization
Embrace a start-up mentality
Effectively communicate internally and externally
Identify opportunities for improvement and growth
Demonstrate accountability
Analyze key reports and data
Qualifications:
Must have variable sales operations experience including sales or internet/BDC
A passion and interest in the automotive industry
Ability to roll up sleeves for tactical work, while understanding the impact on the big picture
Must have an ability to quickly build rapport and align with dealership personnel
Open to relocation or currently residing in the Charlotte or Raleigh, NC area
Key Competencies:
Persistent and Resilient – Understand objections, and can use data, intelligence, and relationships to overcome them
Executive Presence – Exhibit poise and confidence when communicating with leadership
Communication Skills – Versatility in tailoring communication to diverse audiences with clarity and proficiency.
Emotional Intelligence – Ability to communicate effectively verbally and non-verbally, with active listening and ability to read others
Influence and Persuasion - Capacity to shape outcomes through non-authoritative means
Technical and Product Proficiency – serve as subject matter expert for our tools and products
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
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