About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Position Summary
We are seeking a Process Improvement Specialist – Supply Chain Operations with deep expertise in hardware manufacturing supply chains and a proven track record of driving process improvements through technology and process redesign. This role will play a critical part in standardizing, optimizing, and scaling supply chain processes to support business growth and operational excellence.
The ideal candidate brings strong ERP experience (preferably Oracle), understands end‑to‑end manufacturing and supply chain workflows, and can lead initiatives that translate business needs into efficient, system-enabled solutions.
This role partners closely with Supply Chain, Manufacturing, Finance, IT, and Operations teams to deliver sustainable process improvements aligned with enterprise strategy.
Key Responsibilities
- Process Analysis & Mapping: Analyze, document, and assess end‑to‑end supply chain and manufacturing processes, identifying inefficiencies, risks, and opportunities for optimization.
- Process & Technology Enablement: Lead initiatives to improve supply chain operations through technology adoption, ERP optimization, and process redesign, ensuring solutions are scalable, repeatable, and aligned with best practices.
- ERP & Systems Collaboration: Partner with business and IT teams to design and improve processes within ERP systems (Oracle preferred), ensuring configurations support operational needs and industry standards in a manufacturing environment.
- Policy, SOP & Work Instruction Development: Develop, standardize, and maintain policies, Standard Operating Procedures (SOPs), and work instructions to drive consistency, compliance, and operational clarity.
- Continuous Improvement: Identify and implement continuous improvement opportunities that enhance efficiency, quality, and cycle times across supply chain and manufacturing operations.
- Project & Initiative Support: Support cross‑functional initiatives by providing supply chain process expertise, ensuring system and process changes align with business objectives.
- Controls & Compliance: Identify, document, and embed process controls to mitigate risk and support compliance with internal and external requirements.
- Change Management & Training: Lead process change communication and training efforts to drive adoption and ensure stakeholders understand new ways of working.
Required Qualifications
- Bachelor’s degree in Business Administration, Supply Chain, Industrial Engineering, or a related field.
- 3–5+ years of experience in process improvement or supply chain operations, preferably within a hardware manufacturing environment.
- Subject matter expertise in manufacturing supply chain processes, ideally supporting hardware or IT server manufacturing.
- Hands-on experience with ERP systems, preferably Oracle (NetSuite experience a plus), within a manufacturing or supply chain context.
- Strong analytical skills with experience using process mapping tools such as Visio or Lucidchart.
Preferred Qualifications
- End‑to‑end Supply Chain & Manufacturing Process Knowledge
- Process Improvement & Redesign (Lean / Continuous Improvement mindset)
- Technology‑Enabled Transformation
- ERP / Systems Thinking
- Strong Documentation & Attention to Detail
- Cross‑Functional Collaboration
- Change Management & Communication
- Risk & Control Awareness
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
