Process Engineering Lead

The Process Engineer Lead is responsible for designing and optimizing consulting delivery processes, managing Solution Consultants, and ensuring consistent execution of use cases. This role partners closely with Solution Consultants, Product Management, Service Delivery and Operations teams to ensure seamless execution of scalable, efficient, and compliant workflows.

Key Responsibilities

• Responsible for use case business case quantification by identifying the customers business objectives and quantifying the benefits and ROI of use case implementation

• Designs and optimizes consulting delivery processes in coordination with internal teams to ensure seamless and consistent execution of use cases in support of customer objectives.

• Leads and mentors Solution Consultants while ensuring alignment of team efforts with client goals and operating metrics.

• Collaborate with Solution Consultants to create product roadmap, future state process flows and implementation plan.

• Supports development of training and change management plans to drive adoption of best practices

• Provides technical product and operational leadership throughout the solution lifecycle.

• Evaluates emerging operational and technical opportunities and assesses and recommends future use case business cases

• Proactively engages with customers and supports decision-making with data-driven insights

• Ensures proactive issue resolution and continuous improvement in service delivery.

• Supports the Solution Consultants with the development of sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations.

Qualifications

• Minimum of 10 years of experience, including at least 5 years in a management role in consulting, client delivery, or operational leadership roles

• Bachelor’s degree – equivalent experience will be considered in lieu of a degree in Industrial, Mechanical, or Systems Engineering; advanced degree a plus.

• Adept with Ai tools and enthusiastic about the conversion of technology and operations

• Familiarity with healthcare operations or enterprise software environments preferred.

• Excellent communication, problem solving and analytical skills

• Must be willing and available for a minimum 50% travel, based on location of employee and clients.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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