Privia+ Success Associate

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

The Privia+ Success Associate will be accountable for providing ongoing support of the Privia+ services for enrolled Privia providers and their staff. The Privia+ Success Associate will serve as an integral member of the Privia+ program team, responsible for pulling provider data, monitoring key performance indicators, and proactively escalating performance concerns to the Privia+ team. This person will collaborate with the Privia+ Success Manager and Privia+ Program Managers to drive overall program success and retention, while also assisting with day-to-day provider and office support. The ideal candidate will draw on existing expertise in using data to drive change and have a passion for improving physician workflows and experience.

• Monitor program key performance indicators on a weekly basis
• Aggregate multiple data sources to create provider performance check in decks and return on investment analyses
• Track and manage resolutions of outstanding provider and staff questions
• Escalate and manage performance issues and KPIs with the PRIVIA+ team
• Support Privia+ Success Manager on key operational projects
• Other duties as assigned

Qualifications

• 2+ years account management or client facing experience in physician coding and billing.
• Excel experience required; CRM (SalesForce) and data management experience preferred
• Experience working in a healthcare or physician practice setting preferred
• Must comply with HIPAA rules and regulations
• Able to have honest, difficult conversations with providers and office managers
• Passion for improving physician workflows and experience
• Ability to work in a fast-paced environment with all levels of management
• Able to work through periods of ambiguity
• Strategic and tactical; able to help scale operations for growth
• Clear and concise oral and written communication
• Knack for prioritizing efficiently and multi-tasking
• Self-directed with the ability to take initiative
• Competent in maintaining confidential information
• Enthusiastic with the ability to thrive in an atmosphere of constant change

The salary range for this role is $55,000.00 - $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Preferred experience with profession-based telephonic or remote communication ● Must comply with all HIPAA rules and regulations 

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.