The Principal Solutions Architect will lead customer engagements in AIOps, architect solutions, and mentor other architects while ensuring client satisfaction and operational resilience.
Location requirements:
Remote based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.
About the Role:
BigPanda is seeking a Principal Solutions Architect to join our Professional Services team. This is a high-impact, customer-facing role focused on helping strategic enterprise customers design, implement, and realize long-term value from the BigPanda platform. You will serve as a senior technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernize incident management and service operations.
We’re looking for someone who brings deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. The team partners with some of BigPanda’s most important customers to deliver production-grade solutions, shape transformation roadmaps, and build the practices that help customers improve operational resilience at scale.
What you will do:
- Lead strategic customer engagements from discovery through implementation, adoption, and value realization
- Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives
- Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities
- Act as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements
- Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects
What skills and experience you’ll bring to BigPanda:
- 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles
- Deep knowledge of monitoring, observability, ITSM, and incident response platforms
- Experience leading complex enterprise implementations with multiple stakeholder groups
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery
- Strong consultative communication skills across technical and non-technical audiences
- Track record of improving team practices through mentoring, reusable assets, or process development
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $195,500 - $230,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Similar Jobs
Information Technology • Consulting
Lead design and delivery of DoD-focused secure infrastructure solutions. Provide pre- and post-sales technical leadership, architect multivendor security, produce proposals/RFP responses, conduct vulnerability assessments, mentor engineers, and enable sales teams.
Top Skills:
AWSCcieCiscoFismaHipaaJncieMS OfficePalo AltoPciStig
Security • Software
Lead Tenable's AWS technical alliance: enable field SEs and AWS partners, drive AWS Marketplace and co-sell motions, build enablement programs, produce executive reporting, and develop technical assets and integrations (including Amazon Bedrock/AI).
Top Skills:
Ai AssistantsAmazon BedrockAWSAws MarketplaceAws Solutions Architect CertificationCRMGenerative AiLlmNessusPrmSalesforceSlackTen Able OneTenable.IoZoom
Aerospace • Software • Transportation
Lead cloud infrastructure architecture for Accelyas airline platform: define strategy, design secure highly available AWS-native solutions using IaC, drive AI-enabled engineering, mentor teams, lead migrations, ensure reliability, and report to leadership.
Top Skills:
Aws CdkAws CloudfrontAws CloudwatchAws CodewhispererAws Ec2Aws EcsAws EksAws IamAws LambdaAws RdsAws Route53Aws S3Aws VpcCi/CdClaudeCloudFormationCursor AiDevsecopsGithub CopilotGitopsInternal Developer PlatformKubernetesObservability PlatformsTerraform
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
