Principal Reliability Engineer – Information Security

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Hartford’s Information Security team (THIP) is seeking an experienced and highly motivated Technology expert who will be responsible for leading the Reliability Engineering team for run processes. This expert will be accountable for building, adopting, and maturing the Reliability Engineering (RE) tools, practices, and automation of the THIP technology environment. The expert will be responsible for building, optimizing, and maintaining automation capabilities to enable infrastructure provisioning, application availability, testing, quality, application deployment, resiliency, recovery, and efficiency of IT applications.​  Additionally they will be the point person for all critical incidents within the THIP portfolio.

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The Principal Reliability Engineer will have end-to-end accountability for the reliability of IT services for our application portfolio. They will ensure the implementation of IT Security and service hardening requirements and contribute to the long-term strategic evolution of the portfolio. They will drive the sustained advancement of the RE practice within THIP.​

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Key measures of success will include service reliability (such as availability, latency, quality), feature velocity and deployment quality, as well as technical debt reduction and cost efficiency.

RESPONSIBILITIES:

• Responsible for managing and directing all critical incidents, inclusive of defining root cause, developing and implementing remediation plans
• Responsible for building reliability engineering, automation, and quality capabilities across 20+ applications and systems
• Accountable for Operations, RE, DevSecOps, Quality, and Middleware technologies.​
• Build tools and capabilities needed by our software engineering teams to optimize development by providing a level of advancement in technology and achievement of efficiency for application teams.​
• Building an engineering culture with automation across our technology stack and application footprints across traditional and modern architectures resulting in overall IT Productivity improvements. ​
• Support enterprise needs with improvements in Performance, Scalability, Resiliency, Reliability, Stability, Observability, Security, etc.. continuously evolving and modernizing available services to improve productivity, automation, quality, and optimize operational cost.​
• Market research on emerging trends for technology enablers in the field. Information protection and secure development practices. ​
• Lead transformational change management by championing the adoption of automation capabilities built and foster a culture of continuous learning and improvement mindset for the organization.​

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). 

QUALIFICATIONS:

• 8 + years IT professional experience in financial services or insurance in a large corporation.​
• 8+ years of having assumed leadership, engineering, application management and operations roles with a demonstrated track record of technical innovation and experience influencing technically diverse teams.​
• Strong track record of production support, incident management and problem solving.
• Strong cloud engineering mindset with cloud experience across public cloud providers and the technologies most frequently used in engineering and managing highly reliable and automated technology environments.​
• Demonstrated ability to own, transform, mature, and deliver reliability engineering tools and capabilities.​
• Strong knowledge and experience with cloud product management, cloud engineering, and Agile principles.​
• Experience with Performance and Observability tools such as Dynatrace, Splunk, CloudWatch, Cloud Trail, and related tools.​
• Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Rally, SonarQube etc..​
• Strong solution engineering orientation to enable expedient troubleshooting, issue-resolution and root-cause removal.​
• Proven execution/delivery running and maintaining cloud-based and on prem automation tools and services across various service delivery models.​
• Quality Engineer leadership experience along with Test Data Management, Test Automation including unit, functional, regression, and integration testing, and Defect Management.​
• Demonstrated ability to act as a strategic thought leader and be seen as a credible business partner by peers.​
• Highly collaborative and team oriented
• Exceptional critical thinking and problem-solving skills.​
• Able to influence diverse teams and build strong business relationships.​
• Bachelor of Science in Computer Science or equivalent preferred.​

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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