At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Constant Contact is on a mission to empower small businesses and nonprofits to grow. You’ll be part of a high-performing, customer-obsessed team working cross-functionally delivering on that promise. As the Operations Lead Constant Contact, you will operate as the strategic and operational right hand to the Group Vice President of a key strategic initiative. Acting as a cross-functional enabler and execution leader, you’ll drive alignment, resourcing, planning, and reporting across the strategic area. This role is essential in translating high-level strategy into actionable execution plans and ensuring measurable progress toward business-critical outcomes.
What You'll Do:
Strategic Operational Oversight
- Partner with the Group Vice President to drive cross-functional alignment and operational efficiency by identifying gaps and implementing scalable, streamlined solutions.
- Score and prioritize initiatives using cost/impact frameworks; assess feasibility and secure resourcing across Product, Engineering, Design, Marketing, and more.
- Proactively flag constraints, surface tradeoffs, and ensure initiatives are staffed and sequenced for success.
- Support validation and refinement of the corporate portfolio strategy by ensuring operational alignment and initiative feasibility across teams.
Program & Project Management
- Act as the connective tissue across teams, leading high-priority initiatives from planning through execution while ensuring alignment, accountability, and timely delivery.
- Lead Go-To-Market planning efforts, partnering with subject matter experts to drive readiness, launch coordination, and seamless operational execution.
Data-Driven Insights
- Track and analyze key performance metrics tied to business impact, operational efficiency, and cross-functional alignment.
- Translate data into clear, actionable insights that inform strategic decisions and drive continuous improvement.
Stakeholder Engagement & Communication
- Develop and deliver executive-ready documentation, updates, and presentations for internal and leadership audiences on a weekly, monthly, and quarterly basis.
- Leverage AI tools to streamline reporting, synthesize insights, and improve communication speed and responsiveness across the organization.
Who You Are:
- You have 7+ years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments.
- You bring deep experience in strategic execution: managing complex programs with multiple stakeholders, driving decision-making, and ensuring alignment with high-level business goals.
- A low-ego, high-impact leadership style with a strong sense of ownership and proactivity
- You are skilled in project/program management, business case development, process design, and execution under ambiguity.
- You communicate crisply and effectively, with a strong ability to distill complexity into executive-ready messaging.
- You are fluent in business metrics, resource modeling, and prioritization frameworks.
- You are highly organized, deadline-driven, and comfortable orchestrating moving pieces across multiple domains.
- You have proficiency in systems thinking, integration touchpoints, and the operational flow of cross-functional teams.
- You have working knowledge of strategic planning processes (e.g., MBRs, capacity planning, initiative intake).
- You proactively leverage AI to enhance output quality, improve turnaround times, and generate high-impact deliverables.
#LI-HK1 #LI-Remote
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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