Principal Product Manager, Marketplace

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our product & engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. 

Team Overview

Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanding Marketplace product offerings.

Role Overview
We’re looking for a Principal Product Manager (reporting to the VP of Product for Marketplace) to lead a new consumer product within the Marketplace vertical. You’ll own the product vision, strategy, and execution to take a new product from beta to breakout, building innovative product mechanics, growth loops, and seamless cross‑ecosystem experiences. You’ll own the roadmap end‑to‑end, partnering with a dedicated cross‑functional team (business, engineering, design, data) to grow the user base, delight our customers, and drive business results. 

Role Location

In office, remote, or hybrid candidates will be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do

• Own the end-to-end product vision: Define, communicate, and drive a bold, unified vision for the new customer experience, balancing strategic innovation with operational excellence.

• Build durable growth loops: Launch referral and loyalty rewards, gamified experiences, lifecycle messaging, and personalized recommendations that compound acquisition and retention.

• Innovate to delight customers: Partner with design and marketing to craft fun, unique, on‑brand moments and experiences that lift conversion, repeat purchase, and NPS.

• Drive the roadmap and execution end‑to‑end: Translate strategy and product sense into clear priorities, specs, and user stories; coordinate delivery across dedicated and partner engineering teams.

• Instrument and learn fast: Define analytics, implement tracking/feature flags, and run A/B tests and rapid prototypes; make data‑informed calls with velocity and rigor.

• Integrate the ecosystem: Ensure seamless experiences across the Marketplace ecosystem (Collection Management, Vaulting, and Selling) to reduce friction and resolve technical dependencies.

• Lead cross‑functional communication and execution: Deliver crisp, context-aware communication - from executive presentations to engineering standups - communicating trade‑offs, unblocking teams, and delivering predictably.

Who You Are

• Experienced product leader: 10+ years in consumer-facing product management across entertainment, gaming, and/or social, having shipped and scaled 0→1 products.

• Growth innovator: Strong product sense for mechanics that drive customer acquisition, usage intensity, and retention (merchandizing, events, rewards, social/creator levers) and a track record turning ideas into measurable impact.

• Data‑driven experimenter: Expert in instrumentation, A/B testing, cohort analysis, and lifecycle optimization; pairs creativity with evidence.

• Systems thinker: Comfortable simplifying complex, multi‑system flows (payments, risk/T&S, logistics/vaulting, resale) into intuitive experiences.

• Influential communicator: Aligns executives as well as internal and external partners without direct authority; articulates trade‑offs and makes crisp, high‑conviction decisions to lead cross-functional teams (engineering, design, data, business, marketing).

• Builder mindset: Bias for action, ownership, and high standards; thrives in a fast‑moving, self‑contained business unit.

• Passion for collecting is a plus.

Salary Range: The salary range for this position is $179,000 to $290,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off.

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. 

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.