Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a Principal Product Manager to join our Agentic AI product management team, leading innovation in AI-powered self-service and automation experiences. This role is pivotal in shaping the strategy and execution of our Agentic AI products, positioning Five9 as the leader in delivering transformative, intelligent customer experiences.
What You’ll Do:
- Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives.
- Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics.
- Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape.
- Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features.
- Develop product positioning, packaging, and pricing strategies to accelerate market adoption.
- Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact.
- Operate hands-on, moving seamlessly between high-level vision and detailed execution.
What You’ll Bring:
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent is a plus.
- 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies.
- Strong focus on user experience and integrating UX best practices into AI product design.
- Proven record of leading successful product launches in AI or automation.
- Excellent analytical, problem-solving, and decision-making skills, including experience with beta programs, A/B testing, and user-driven product iteration.
- Outstanding collaboration skills with the ability to influence across global, cross-functional teams.
Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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