Principal Product Launch Operations Manager

We are seeking a Principal Launch Operations Manager to own and scale our launch operations discipline within the Product Operations team. This is a highly visible, cross-functional role responsible for orchestrating our most critical Tier 1 product, feature, and service launches. You will manage the complex processes, people, and technology required to deliver seamless, high-impact launches that drive adoption, customer value, and business results.

This role focuses on building and running the end-to-end launch engine: readiness, alignment, communication, governance, and continuous improvement across the launch lifecycle. You will act as the connective tissue between Product, Engineering, Customer Support, Marketing, and other teams to ensure every launch lands successfully. A key expectation of this role is to proactively investigate, pilot, and deploy AI-powered solutions that improve the efficiency, visibility, and efficacy of launch operations.

• Own the launch readiness framework for Tier 1 launches, ensuring repeatable, data-driven processes.
• Define launch milestones, gates, and checklists to align cross-functional stakeholders.
• Partner with TPMs to coordinate execution and maintain accountability.

• Act as the central point of contact for launch operations across Product, Engineering, Marketing, Sales, and Support.
• Facilitate alignment on launch objectives, success metrics, and timelines.
• Proactively identify risks, misalignments, or dependencies across teams and drive escalation management to ensure program success.

• Develop and maintain scalable launch operations playbooks, templates, and processes.
• Establish governance for Tier 1 launches, including readiness reviews and go/no-go decisions.
• Lead post-launch retrospectives, capturing insights and driving continuous improvement.
• Continuously identify, test, and operationalize AI and automation opportunities to streamline workflows, enhance cross-team communication, and increase launch velocity.
• Support adjacent business operations needs when required to ensure alignment of launches with broader organizational priorities.

• Measure launch performance using clear KPIs (adoption, support readiness, enablement quality, etc.).
• Provide visibility and reporting to leadership on launch status, risk, and outcomes.
• Identify bottlenecks and implement improvements to reduce cycle time and increase launch impact.
• Apply AI tools to analyze launch data, uncover patterns, and surface actionable insights that improve decision-making.

• Operate at the principal level as a thought leader for launch operations.
• Influence senior stakeholders and drive alignment across complex organizations.
• Mentor and guide peers in Product Ops and adjacent teams on launch best practices.
• Model a continuous improvement mindset, consistently raising the bar for launch operations maturity.

• 10+ years of experience in product operations, program management, or go-to-market operations, with at least 5 years focused on product launches or equivalent cross-functional initiatives.
• Proven track record of orchestrating high-profile, multi-team product or feature launches at scale.
• Exceptional organizational skills with the ability to manage complexity and ambiguity.
• Strong influencing, facilitation, and communication skills across senior leadership and cross-functional teams.
• Data-driven mindset with experience building KPIs, dashboards, or operational reporting.
• Comfortable working in a fast-paced SaaS, B2B, or technology environment.
• Demonstrated ability to evaluate and operationalize AI technologies to improve process efficiency, team productivity, and launch outcomes.
• Proficiency with common program management, collaboration, and analytics tools (e.g., Jira, Asana, Salesforce, Tableau, Confluence, Slack).
• Operates with a continuous improvement orientation and passion for operational excellence.

• This role can be remote for the right candidate