Principal Product Designer

Job Description

A bit about this role: 

• We are seeking a Principal Product Designer to join our small and highly leveraged Product Design team. This role will own the interaction design of our Member Portal across desktop, mobile web, iPhone, and Android platforms.

• This is not a specialist role; we need a versatile design expert who can independently navigate the full spectrum of UX work, from foundational research to detailed implementation, with an emphasis on speed, pragmatism, and collaboration. 

• This role will create digital experiences that will make our members feel known and cared for within the constraints of our highly-regulated and complex business - leaning in with AI and LLM interactions and conversational design

• The right person leads through ambiguity - partnering closely with our Member Experience team to define and implement a Digital Service Experience that equals or surpasses our other member touchpoints. 

Responsibilities and Impact will include: 

• Lead cross-functional teams through ambiguity, aligning stakeholders to a shared vision through your design work - collaborate with engineering, product, and operations to define implementable solutions that meet user, business, and regulatory needs with a keen attention to detail in a hyper-compliant healthcare environment

• Independently identify design opportunities that will drive business results and member satisfaction - with an eye for AI-first and conversation-forward interactions

• Design with human behavior and psychology in mind, making simple things feel simple and complex things feel possible, with an emphasis on solid multi-device interaction design and usability testing

• Create design deliverables using Figma, LucidChart, Adobe Suite and other tools—including sitemaps, workflows, wireframes, and prototypes

• Know when existing design patterns achieve quick wins, and when new, reusable patterns are needed. Design for the long-haul, creating patterns that can be used again and again

• This position is remote with east coast hours and requires travel 2-3 times per year.

Required skills and experience: 

• Proven ability to influence senior stakeholders and convince leaders to adopt new directions

• History of successful collaboration with designers, product managers, business stakeholders, engineers, and QA

• 7+ years of digital product design experience - Expert proficiency in at least one area of product design (UI, IA, research, etc.) with solid capabilities across all areas

• Strong online portfolio demonstrating sophisticated, multi-platform projects and a versatile skillset

• Strong written and verbal communication skills, with ability to tailor messaging to different audiences

Desired skills and experience:

• Healthcare industry experience or similar highly regulated environments

• Familiarity with accessibility standards and implementation (508, WCAG, etc)

#LI-Remote
Salary Range:  $140,000 - $160,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.