Principal Infrastructure Architect | Enterprise & Mission Critical Systems

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Role Summary:
We are seeking a visionary and technically adept Principal Infrastructure Architect to lead the design and implementation of scalable, secure, and high-performance infrastructure ecosystems. This role will serve as a strategic partner to application teams, enabling seamless integration of full-stack solutions across hybrid environments. The architect will drive innovation in infrastructure design, ensuring alignment with enterprise goals and modern engineering practices.
Key Responsibilities
Infrastructure Strategy & Design

• Develop and maintain the infrastructure architecture roadmaps to support critical business applications and services
• Define hosting architectures across cloud native and hybrid platforms, partner with engineering teams on the usage and adoption of these architectures.
• Evaluate emerging technologies and align infrastructure capabilities with evolving business requirements.
• Align strategy and design with FinOps principles to optimize cloud spend

Resiliency, Availability & Performance

• Ensure architecture designs meet enterprise standards for zero-trust, resiliency, disaster recovery, and high availability.
• Establish performance benchmarks and monitoring frameworks to guarantee optimal service delivery.
• Proactively identify risks and design mitigations to minimize downtime and business disruption.

Security, Compliance & Risk Management

• Embed security and compliance requirements (e.g., SOX, PCI DSS, GDPR, HIPAA, NIST) into infrastructure design.
• Integrate DevSecOps practices and compliance validation
• Collaborate with security and audit teams to ensure controls are implemented, tested, and attested.
• Implement governance processes that reduce risk and ensure consistent architectural practices.

Collaboration & Leadership

• Act as a trusted advisor to business stakeholders and executives, translating technical strategies into business value.
• Partner with application teams, system reliability engineers, and operations teams to ensure infrastructure is fit-for-purpose.
• Lead cross-functional discussions and decision-making for business-critical initiatives.
• Mentor and guide technical teams to uplift architectural practices and operational excellence.

Innovation & Continuous Improvement

• Drive automation-first principles using Infrastructure-as-Code, CI/CD, and orchestration tools to accelerate delivery.
• Implement observability platforms to monitor service health and proactively detect issues.
• Evaluate and implement AI, Machine Learning, and Agentic frameworks to enhance productivity and reliability
• Champion modernization initiatives to replace legacy systems with more secure, agile, and cost-effective solutions.

Qualifications
Qualifications

• Experience: 15+ years in infrastructure architecture, systems engineering, or related domains
• Technical Skills
• Proven track record designing infrastructure deployments supporting mission-critical self-healing enterprise systems.
• Expertise with cloud service providers (AWS, Azure, GCP) and their broad portfolios of capabilities and services
• Demonstrated proficiency in designing and implementing microservices and serverless architecture solutions
• Strong understanding of AI services from leading hyperscalers
• Solid grasp of secure AI infrastructure principles and integration with ML and AIOps
• Strong knowledge of storage, compute, database management, container orchestration, and networking

Leadership Skills:

• Exceptional executive communication and stakeholder management skills.
• Ability to balance long-term strategy with practical, tactical solutions.

Preferred Attributes

• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent (Master's preferred).
• Enterprise Architecture certification (TOGAF, Zachman, etc.).
• Experience leading infrastructure strategy in highly regulated or global enterprises.
• Demonstrated success in reducing operational costs while increasing system resiliency and agility.
• Experience with mission critical applications such as SAP
• Experience with ServiceNow platform, particularly project and program management functionality

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.