Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
The Role
We’re looking for dynamic and results-driven Presales Consultants to join our teams in Canada and the US, helping some of the world’s most innovative and fast-growing companies harness the power of AI and automation. This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment. Partnering with our Enterprise Sales team, you will design impactful solutions that address clients’ unique challenges, driving success and measurable outcomes.
Learn more at www.ada.cx.
Responsibilities- Develop a deep understanding of client goals, industry challenges, lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice.
- Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions.
- Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies.
- Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives.
- Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset.
- Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation.
- Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance.
- Support revenue goals by driving technical alignment and showcasing the unique value of our solutions.
- Act as a trusted advisor, guiding clients to achieve success through our platform.
- 3-5 years of experience in presales, solutions consulting, or presales engineering.
- Proven track record of winning deals by effectively communicating value and differentiation.
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
- Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies.
- Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure.
- Exceptional communication, storytelling, and relationship-building skills.
- Collaborative team player with a passion for learning and innovation. #LI-NS1
Compensation: $120,000 - $160,000k CAD OTE/ $128,000 - $150,000k USD OTE
Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
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