Lead and mentor a POS support team to ensure installation, configuration, maintenance, and high performance of POS systems. Act as escalation point for technical issues, collaborate cross-functionally, manage vendor relationships, create training, monitor performance metrics, and implement system improvements.
A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team, ensuring efficient system performance, and providing exceptional support to both internal stakeholders and customers.
Key Responsibilities:
- Team Leadership: Lead and mentor the POS support team, fostering a customer-centric culture and ensuring high-quality service delivery.
- System Management: Oversee the installation, configuration, and maintenance of POS systems, ensuring optimal performance and reliability.
- Technical Support: Act as the primary point of contact for escalated technical issues, providing timely and effective resolutions.
- Collaboration: Work closely with other departments to identify system requirements, implement enhancements, and streamline support processes.
- Training and Development: Develop training materials and conduct sessions to enhance team knowledge and skills related to POS systems.
- Performance Monitoring: Monitor system performance metrics, generate reports, and implement improvements to enhance efficiency.
- Vendor Management: Maintain productive relationships with third-party vendors, ensuring service level agreements are met and issues are promptly addressed.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Experience: Minimum of 5 years in a technical support role, with at least 2 years in a leadership position, preferably within a retail environment.
- Technical Skills: Proficiency in POS systems, hardware troubleshooting, and familiarity with mobile operating platforms (Android and iOS).
- Communication Skills: Excellent verbal and written communication abilities, with a focus on customer service and team collaboration.
- Problem-Solving: Strong analytical skills with the ability to address complex technical issues efficiently.
Compensation, Benefits and Duration
Minimum Compensation: USD 32,000
Maximum Compensation: USD 112,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
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