Portfolio Services Manager III

Location: Hybrid-St. Paul or Charlotte
This is a hybrid position based in St. Paul or Charlotte. We’re committed to your flexibility and well-being and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.  Find out more about our culture of flexible working. 

We give you a world of potential  

The Portfolio Services Manager III works on our most complex and sophisticated products. For our SAS division, you will support a variety of alternative investment products such as CLO and leveraged loan finance facilities where we provide portfolio administration, securities custody, collateral agent, paying agent, and trustee services. The Portfolio Services Manager III understands the complex funding and portfolio compliance requirements and portfolio accounting concepts that accompany these products. 

You will operate in a fast-paced evolving market. Clients are high-profile market makers driving new finance industry structures and concepts with cutting edge lending and securitization strategies. These clients include some of the top asset management firms, investment bankers, hedge funds, REITs, and institutional issuers/borrowers and investors. The Portfolio Services Manager III works closely with these clients and adapts to changing priorities to ensure that all time-sensitive funding, trading, payment and reporting activity is carried out in accordance with the client’s request and contractual requirements. You will also work closely with various internal business partners such as sales, business development, legal, relationship managers and middle/back-office support teams to resolve issues and solve for our client’s business needs.

A role you will love

The Portfolio Services Manager III is responsible for the overall management and administration of moderately complex deals/portfolios which could span multiple clients and products. Deal structures typically include esoteric concepts and active portfolio management. The Portfolio Services Manager III will establish relationships with the client(s) to understand business needs and serve as the primary contact to address and solution for all issues. You will recommend process improvements and servicing enhancements to improve efficiency and exceed client expectations. This requires close interaction with the client and the operations team assigned to the deal and monitoring deliverables outside a structured workflow to ensure contractual requirements are met. You may also assist with production support and completing these administrative services as well as reviewing the work carried out by other team members. Coordination with internal teams, external counsel, and clients in connection with new business opportunities, amendments, and terminations may also be required.
 

The Portfolio Services Manager III ensures compliance with regulatory and risk management policies for all activities, critically for onboarding activities, deal amendments, and terminations.

• Administer and manage moderately complex deals, including actively managed portfolios with daily, time sensitive activity.
• Ensure portfolio and trade activity is processed accurately, timely and in accordance with client instructions and contractual agreements. 
• May review the work carried out by other team members and provide feedback.
• Act as primary point of contact for client communication and apply product knowledge and ability to interpret complex legal documents to independently investigate and respond to client inquiries and requests. 
• Liaise deal stakeholders and internal or external parties. May also act as issue resolution escalation point for junior Portfolio Services Managers. 
• Train less experienced Portfolio Services Managers on core systems and processes. 
• Assist with contract review and negotiation focusing on operational requirements and participate in the closing and set-up of new deals in accordance with governing documents and departmental procedures.  
• Actively participate in client/deal and departmental projects, including assisting system application and end user computing tool developers with design, user acceptance testing, and implementation.
• Recognize a problem and determine when to escalate or handle independently. 
• Monitor market changes and developments, translating into new value-adding services and ensuring customer satisfaction in coordination with the team. This may require attending industry conferences and events. 
• Proactively support the management of risk, in line with the risk policy, framework and appetite.

What will you bring to the role? 

Essential:

• 10 years of experience in one or a combination of the following: Corporate Trust, Financial Services, Relationship/Account Management, Structured Finance
• A four- year degree or military experience may offset one year of required experience

Preferred:

• Master’s Degree
• Corporate Trust Experience
• Relationship/Account Management
• Ability to work independently, make decisions, and instruct others
• Excellent verbal, written and interpersonal communication skills
• Proficiency in reading and interpreting complex legal documents
• Strong math aptitude
• Ability to navigate multiple computer systems and applications
• Effective organizational, multi-tasking and prioritizing skills
• Solid PC skills including proficiency with MS Excel
• Ability to work in high pressure and time sensitive environment
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs and recommending solutions
• Critical thinking and problem-solving skills
• Strong analytical skills with high attention to detail and accuracy
• Experience completing tasks in a timely and efficient manner with excellent attention to detail
• Ability to interact with all levels of an organization

Rewards designed for you

Parental Leave. We offer paid parental leave, flexible working hours and a caring and inclusive culture.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and wellness reimbursement. 
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. 
Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.
Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more. 
Employee Share Plan.  Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.   
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
Compensation. The typical base pay range for this role is $95,000- $130,000. This base pay is a national average and may not be applicable to all locations.